Vice President, Strategic Account Management

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The VP, Strategic Accounts is responsible for understanding their assigned customers’ entire business (including their goals, objectives, and initiatives) in order to drive growth, retention and satisfaction. They represent all Ciox products and services, while leading the customer account planning strategy and ensuring assigned customers’ needs and expectations are met by the company.

You Will:

• Be responsible for customer revenue retention and growth
• Growth via bookings in add-on locations and acquisitions
• Retention through contract renewals and renegotiations
• Be accountable and responsible for customer adoption of key innovation initiatives for digitization and margin expansion including global
• Measure and increase overall gross margin
• Establish digital connections and drive adoption of use cases and volume
• Drive adoption of modernized workflows include Global and Remote processing
• Maintain high customer retention and satisfaction as a partner
• Manage Risk and Client Termination/Losses
• Measure and monitor Customer Satisfaction via SBRs and NPS
• Act as Liaison/Single point of contact for the customer
• Develop account plans and account research
• Have regular cadence of conversation at the corporate and local level, including regular site visits and business meetings
• Mitigate risk by understanding the customers expectations and ensuring the right resources are engaged to resolve issues efficiently and effectively
• Identify and drive new sales by understanding the accounts’ business model and offering solutions that complement their growth strategy
• Collaborate with internal teams …