Vice President of Commercial Operations

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We’re looking for a VP of Commercial Operations to ensure our Revenue and Account Management teams are set up for success in their daily operations. This role reports to our SVP of Commercial. 

Responsibilities will include:

• Workflows: Own and evolve the day-to-day workflows for our Commercial (i.e. Revenue and Account Management) team
  • Oversee sales forecasting and team attribution
  • Track and analyze close ratios
  • Collaborate with marketing to align sales campaigns with revenue goals
  • Proactively identify and address gaps in other sales processes
  • Ensure timely completion of certifications and trainings
  • Manage workflows for at-risk clients
  • Implement client feedback mechanisms to improve service delivery
• Metrics: Own tracking and action planning for key metrics across our Commercial team
  • Construct dashboards
  • Regularly review and refine metrics to align with business objectives.
• Training: Own the creation and updating of training materials to improve outcomes for the Commercial team
  • Manage and ensure participation in all trainings, including mock certification process; improve and add additional trainings as needed
  • Maintain an up-to-date knowledge base for all team members
• Tools: Optimize and manage tools such as Salesforce and Chorus to support sales and account management activities
• Cross-Department Collaboration: Act as a liaison between the commercial team and other departments

Ideal candidate has:

• Bachelor’s Degree with 5+ years of experience in Revenue, GTM, or Commercial Operations in a SaaS or technology business
• Prior experience in management consulting, investment banking, or an early-stage startup environment
• Expertise in leveraging data to drive strategic decisions and optimize operational efficiency
• Skilled in making informed decisions swiftly, balancing data insights with business acumen
• Experience within employer health benefits, health plans, digital health, or consulting space is highly desirable
• Skilled in identifying potential challenges early, proactively raising flags, and devising preemptive strategies to mitigate risks …