Vice President, Business Development- Remote-US

Overview

• Are you a proven dynamic sales (hunter) professional with BPO/Contact Center/Technology Enterprise selling experience? 
• Are you looking to work with the top 3rd CX company that is continuing to transform its business with cutting edge technology? 

If so, we want to speak with you!

Due to growth and expansion, we are looking to fill several roles in the following verticals:

• Energy and Utilities
• Manufacturing
• Hospitality and Travel
• Healthcare
• BFS
• Insurance
• Transportation/Logistics

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As the VP of Business Development at Foundever®, you will play a pivotal role in prospecting and acquiring new Enterprise clients. This position offers a unique opportunity to leverage our expansive global presence across 45 countries to drive significant business growth.

In this role you will develop and present business cases that showcase our outsourcing CCaaS capabilities in domestic, offshore, and nearshore contact centers and customer experience delivery. This role is highly strategic and highly visible.  This individual must be comfortable working within a matrix environment from a reporting and resource perspective. 

Primary Job Responsibilities

• Develop client-specific and vertical strategies to win new business (logos) in Enterprise space.
• Generating leads and proactively prospecting and identifying new business (logo) opportunities leveraging social selling techniques, industry contacts focusing on core BPO and CX engagements.
• Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, customer experience challenges and offer solutions utilizing persuasive and effective sales strategies.
• Manage a sales pipeline, ensuring consistent progress and achievement of sales targets. 
• Leading the preparation and submission of responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), collaborating with internal teams to develop compelling proposals that address client’s needs.
• Staying informed about market trends and competitor activities. 
• Leading negotiations to secure new business, ensuring favorable terms and conditions while adhering to organization policies and requirements. 

Qualifications

• Bachelor’s degree or equivalent mix of education and work experience.
• 5-7+ years of sales experience; a thought leader in their vertical.
• Proven sales performance; understand key players and trends, familiar with client pain points and solutions.
• Strong grasp of vertical specifics, including regulatory or market dynamics. 
• Extensive network within the vertical, understands competitive landscape and can navigate complex sales cycles.
• Deep industry knowledge, including trends and forecasts; actively contributes to strategic discussions and solutions for clients.    
• Developed innovative strategies or solutions that significantly impacted the vertical and client.
• Deep understanding of contact center operations and strategies for achieving key performance metrics in an enterprise sales role.

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• Recognized by peers and clients as an industry expert; speaks at conferences- a plus.
• Possess excellent verbal and written communication skills, with the ability to articulate complex ideas and proposals effectively to diverse audiences.
• Collaborate effectively in cross-functions teams and contribute to a positive team culture. 
• Ability to travel domestically and internationally up to 50%.

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’ s Award for Best Global Culture in 2024, 2023, 2022 and 2021 

• Gold Stevie Award Winner for Great Employers in 2024 and 2022

• We foster an exciting culture of creativity, connection, and commitment  

Our Perks

• Competitive salaries, benefits, 401(k) contribution matching, and paid time off.
• Growth opportunities through various professional development programs.
• Employee discounts.
• Excellent work culture.

Salary Range

The base pay range for this position in the United States is up to $190,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  Plus, a generous sales commission plan.

Pre-Employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.  

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.