Vendor Product Manager, Managed Services

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

We’re looking for a Managed Services Product Manager with a deep technical background and a strategic mindset to manage and evolve our vendor relationships, product catalog, and go-to-market strategy across our SD-WAN, SASE, Voice and managed connectivity portfolio. 

Key Responsibilities:

• Own Strategic Vendor Relationships: Be the primary product liaison for core IT vendors (e.g., Cato, Fortinet, Meraki, Versa, Ubiquiti, Dell, Metaswitch and others), managing key sales and product stakeholder relationships to ensure CommandLink stays ahead of product changes and roadmaps.
• Champion CommandLink to Vendors: Proactively promote CommandLink to vendors as a top-tier partner, advocating for visibility, enablement, and support.
• Optimize Pricing and Programs: Work with vendors to negotiate the best possible pricing, discounting, and promotional programs both at the account level and for individual deals. Collaborate with sales to maximize competitive advantage.
• Product Portfolio Management: Stay continuously informed on evolving vendor offerings and ensure our internal product and pricing catalogs are always current and competitive.
• Enable Sales & Customer Success: Build training, tools, and education programs to ensure Sales, CSMs, and Sales Engineers are up to speed on service options, positioning, and pricing.
• Collaborate Cross-Functionally: Partner closely with Finance, Executive Leadership, Vendor Management, and Sales Engineering to align pricing, SKUs, and contract terms with business goals and market dynamics.

What you'll need for success:

• 5+ years in a technical product management, solutions engineering, or vendor/program management role within the managed services or telecom/IT space.
• Deep technical understanding of SD-WAN, SASE, firewalls, and related network technologies; familiarity with key vendors like Cato, Fortinet, Meraki, Versa required.
• Strong experience managing vendor programs, relationships, and pricing structures.
• Proven success enabling sales teams with training and product/pricing updates.
• Excellent communication, negotiation, and organizational skills.
• Ability to work cross-functionally and thrive in a fast-paced, remote-first environment.
• Previous experience in channel sales, vendor management, or working with master agents.
• Experience with contract negotiations and vendor onboarding.
• Familiarity with Salesforce, NetSuite, or other business operations platforms

Why you'll love life at Command|Link

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.