UX Design Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a UX Content Manager, you will be the strategic leader and primary authority for content strategy within our UX team. You will balance hands-on content design with leadership responsibilities, ensuring that your team delivers user-centered, inclusive, and high-impact content experiences. Your expertise will shape the way we communicate complex ideas through language, structure, and storytelling, while maintaining alignment with business objectives and industry best practices. Your proven track record in content strategy, coupled with strong leadership and communication skills, will make you a key influencer across our organization.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of UX content strategists, providing guidance, feedback, and professional growth opportunities.

• Oversee performance reviews, hiring, and career development to cultivate a high-performing team.

• Foster a culture of continuous improvement, inclusion, and high-quality content design.

Team & Project Management

• Allocate UX content strategists based on business priorities and user impact.

• Manage project planning, staffing, and execution to ensure timely and high-quality content delivery.

Collaboration & Communication

• Partner with Design System Team to establish content writing guidelines, ensuring a unified approach across visual and content elements.

• Work closely with product managers, designers, engineers, and go-to-market teams to integrate content strategy into the product development lifecycle.

• Advocate for content design and communicate its ROI to stakeholders and executive leadership.

Strategic Leadership Responsibilities

Strategic Vision & Content Strategy

• Define and implement a unified content strategy that prioritizes clarity, consistency, and user engagement across all product touchpoints.

• Establish an operating and engagement model to guide the team’s priorities and areas of focus.

Content Standards & Quality

• Develop measurable content standards to ensure accessibility, localization efficiency, and terminology consistency.

Data-Driven UX Content

• Monitor content performance through analytics and user feedback, iterating to optimize content experiences.

• Ensure all content aligns with company guidelines, industry standards, and regulatory requirements.

Qualifications

Required:

• 5+ years in user experience design or content strategy, with at least 1–2 years in a managerial or team lead role.

• A robust portfolio showcasing strategic thinking and user-centered content design.

• Proficiency in design and prototyping tools (e.g., Figma), collaborative platforms (e.g., Miro, FigJam), and content management systems (e.g., Contentful, WordPress).

• Strong leadership, communication, and interpersonal skills, with a proven ability to manage and inspire a creative team.

• Excellent verbal and written communication skills to articulate content standards and influence cross-functional stakeholders.

• Skilled in workshop facilitation, fostering alignment across teams.

• Bachelor’s or Master’s degree in Communications, Journalism, Marketing, or related field, or equivalent practical experience.

Preferred:

• Experience designing enterprise-level applications, services, or platforms, particularly in customer support or call centers.

• Familiarity with user research and analytics tools (e.g., Google Analytics, ContentSquare, Maze) to measure content impact and guide strategic decisions.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.