Transfusion Service Ambassador - PHX, AZ
United States of America : Remote
JOB DESCRIPTION:
ABOUT ABBOTT DIAGNOSTICS:
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of .
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity:
Be the representative of Abbott and the Abbott Diagnostics Division brand to the customer. The Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion.
Act as trusted partner to existing customers. Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability). Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve. Coordinate order; delivery; and billing
What You'LL DO::
Responsible for implementing and maintaining the effectiveness of the quality system.
RETENTION RATE:
- Ensure instrument analytical turnaround time (uptime/repair/maintenance)
- Conduct customer business …
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Benefits/PerksCareer development Education benefits Free medical coverage Free medical coverage for employees Recognized as a great place to work Retirement savings plan Student debt program Tuition reimbursement
Tasks- Account management
- Contract Management
- Customer training
- Lifecycle management
- New product launches
- Order management
- Product promotion
- Service sales
- Technical troubleshooting
Account management Analytical Automation Communication Compliance CRM Customer Relationship Diagnostics Education Engineering Healthcare Informatics Maintenance Management Marketing Medical Devices Negotiation Product Launches Promotion Sales Technical Troubleshooting Training Troubleshooting
Education