Technical Writer, Global

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

As a Technical Writer for Rippling's global offerings on our Customer Education team, you'll create, maintain, and enhance help documentation and eLearning material for our global products and services. In this role, you'll build and leverage relationships with key subject matter experts across our Product and Customer Experience teams to ensure comprehensive coverage of country-specific information and Rippling features.

We're looking for a dynamic content creator and project manager who can communicate complex concepts clearly and succinctly; motivate stakeholders to keep projects on task; and develop rich, effective deliverables to support our global audiences.

What you will do

• Identify and close knowledge gaps for our global offerings alongside our Customer Experience & Product teams
• Develop a strategic content plan for consistent, comprehensive coverage of each country where Rippling offers payroll, HRIS, or employment services
• Review and edit contributor content to meet style guidelines and high content quality standards
• Incorporate structured content principles for single-sourcing information across locations and audiences
• Create end-user documentation for new product launches and features
• Contribute your product and content expertise to the development of eLearning materials including training videos, system diagrams, infographics, and  hands-on exercises
• Review success metrics across content delivery methods
• Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts

What you will need

• Minimum 3 years of experience in a technical writing role focused on end-user documentation for a B2B SaaS platform or product suite
• Experience developing written and visual materials for a professional customer audience
• Demonstrated experience managing complex projects with various stakeholders
• Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences
• Experience supporting product release cycles in a fast-paced, ambiguous environment
• Excellent writing and grammatical skills; content is clear, succinct, and logical
• Strong organizational skills; ability to manage expectations and maintain focus
• Grit; a sustained history of hard work and perseverance
• Curiosity; a bias to constantly question, dig deeper, and learn
• Nice to have: 
• • Experience with eLearning tools (e.g., Articulate 360 and Adobe Creative Cloud) and standards
  • Experience authoring localization-friendly content

About the team

The Customer Education team is focused on building best-in-class help documentation and on-demand training materials to help our customers and their teams learn how to use every aspect of the Rippling platform and our products to be successful. Whether it's a tutorial, troubleshooting FAQ, training video, or hands-on simulation, the Customer Education team creates a variety of educational materials that drive product adoption and customer success across our products, services, and global audiences.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.