Technical Systems Analyst
Nationwide Remote Office (US99)
ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology practice, seeking a motivated Technical Systems Analyst to join our team. The role is a significant position that involves partnering with our teams, customers and other stakeholders to develop and implement solutions in a complex, highly dynamic environment.
You are a team player and can embrace ambiguity to translate client requirements using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes. You are a strategic problem-solver that has a willingness to learn and grow with our team and be part of our client’s digital transformation journey.
At ICF, we implement smart solutions to drive digital transformation at scale and speed, relentless in making sure it pays off for our clients and committed to helping them achieve mission outcomes. Join our community of mission-driven project managers, business analysts, data experts, strategists, and technologists to build agile solutions that meet our clients' changing needs.
Responsibilities:
- Client Engagement:
- Develop and maintain strong relationships with clients, acting as their primary technical point of contact.
- Lead client workshops and meetings to gather requirements, analyze business processes, and identify pain points.
- Effectively communicate technical concepts and solutions to both technical and non-technical audiences.
- Manage client expectations and ensure project deliverables are aligned with client needs.
- Solution Design and Delivery:
- Design and architect solutions that leverage Appian, Salesforce, and MuleSoft technologies to address client business challenges.
- Create detailed solution architectures, including process flows, data models, and integration diagrams.
- Develop level of effort (LOE) estimates for new project requests and change orders.
- Collaborate with internal technical teams to ensure successful solution implementation.
- Provide technical guidance and support to clients throughout the project lifecycle.
- Issue Resolution:
- Proactively identify and resolve technical issues that may arise during project implementation or ongoing support.
- Troubleshoot and debug complex technical problems.
- Work with product vendors and support teams to escalate and resolve issues as needed.
- Thought Leadership:
- Stay abreast of industry trends and emerging technologies, particularly in the areas of Appian, Salesforce, and MuleSoft.
- Contribute to the development of best practices and knowledge sharing within the organization.
What you must have:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3+ years of experience in a client-facing solutions architect role.
- 3+ years of experience with enterprise architecture principles and best practices.
- 3+ years of experience with Appian, Salesforce, and MuleSoft technologies.
What we’d like you …
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Ability to travel
Benefits/PerksCharity initiatives Comprehensive health benefits Cutting-edge technology Diverse workforce Employee Support Program Equal opportunity employer Flexible work Flexible work location Generous vacation Generous vacation and retirement plans Health benefits Inclusive workplace Ongoing Training Participation in charity initiatives Reasonable accommodations Remote Remote-first company Retirement plans Training Vacation
Tasks- Analyze business processes
- Best Practices
- Client Engagement
- Communication
- Development
- Gather requirements
- Implement solutions
- Integration
- Issue resolution
- Navigate change
- Provide technical guidance
- Shape the future
- Solution Design
- Thought leadership
- Training
Agile Agile Delivery Analytical Appian Architecture Best Practices Business Business Processes Client Engagement Cloud Cloud Technologies Communication Design Development Digital Digital Transformation Education Emerging Technologies Engagement Enterprise Architecture Environment Flows Implementation Inclusion Information systems Integration Interpersonal Issue Resolution IT Knowledge Sharing Leadership MuleSoft Organization Policy Presentation Problem-solving Project Implementation Salesforce Science Solution Design Teams Technical Technical Problem Solving Technical Solutions Technology Services Training Training and Development WELL Workforce
Experience3 years
EducationArchitecture Bachelor Bachelor's Bachelor's degree Bachelors degree in a related field Bachelor's degree in Computer Science Bachelor's degree in information systems Business Communication Computer Science Data Education Environment Health Information Systems IT Policy Related Field Relevant Work Experience Science Technology Training
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9