Technical Solutions Manager

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.  

CoreWeave powers the creation and delivery of the intelligence that drives innovation. 

About the Role:

Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At CoreWeave, we're not just another cloud provider - we're pioneers revolutionizing the industry by putting bleeding-edge GPU technology on top of the industry's fastest and most adaptable infrastructure. We are on the hunt for remarkable Technical Program Managers who share our passion, have an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization. The CX team is responsible for educating prospective customers on the technical value of CoreWeave, designing and defining customer deliverables and integration points, onboarding and enabling customers, and ensuring successful ongoing operations of CoreWeave within customer environments.

Your Role:

As a Technical Solutions Manager in the Customer Experience organization at CoreWeave, you'll have the opportunity to:

• Lead Strategic Customer Relationships: Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
• Define Customer Requirements: Collaborate with customers and partners to define technical requirements that meet the customer needs for AI/ML.
• Drive End-to-End Program Execution: Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
• Engage with Stakeholders/Influence product strategy: Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering influencing product direction.
• Foster Collaboration: Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales.
• Build Strong Relationships: Establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support.
• Proactively Manage Risks: Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact.
• Measure Success: Define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness.
• Drive Improvements: Identify and address inefficiencies to enhance operational speed and quality outcomes.

What We're Looking For:

We believe in investing in our people and value candidates who bring diversified experiences to our teams. If any of the following resonates with you, we’d love to talk:

• Education: B.S. in Computer Science or a related technical discipline, or equivalent experience.
• Experience: Five or more years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications.
• Strong Written Communication Skills: Communicate effectively through both long-form documents and short-form/asynchronous communications with internal and external stakeholders. 
• Track Record: Successfully organized and coordinated the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
• Leadership Style: Comfortable working in a bottoms-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management.
• Self-Awareness: Recognizes when to seek help and is willing to ask for it in a timely manner within a safe environment.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $185,000-$215,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance 
• Voluntary supplemental life insurance 
• Short and long-term disability insurance 
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement 
• Mental Wellness Benefits through Spring Health 
• Family-Forming support provided by Carrot
• Paid Parental Leave 
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Our Workplace

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.

For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.