Technical Services Manager, Interview Room (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
As a TSM, you are a critical team member responsible for leading the deployment of network, hardware, and software solutions for Axon’s Interview Room. This is a post-sale, customer-facing, front-line role, where success will be determined by deployment efficiency, 3rd party installation management, and the customer’s total experience.   What You'll Do   Location: Remotely from the United States, Domestic Traveling Role, On the road 80% (Mon-Fri)
Reports to: Director, Device Services
Direct reports: 0

• Lead, coordinate, and manage installations to ensure efficiency and speed leading to an excellent customer experience.
• Ensure 3rd party installers (cable running/connections) and Interview Room customers are up-to-speed on installation status through daily report outs/ stand up meetings.
• Ensure individual regular and reliable attendance, demonstrating commitment to work responsibilities.
• With minimal assistance, deploy hardware and software solutions in a dynamic environment.
• Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
• Offer guidance to customers on optimal hardware placement, tailoring solutions to enhance their workflows, and establish a thorough and compliant interview data collection environment.
• Develop accurate installation diagrams and thorough documentation for the implemented solution.
• Engage with key technology decision-makers such as Chiefs of Police, Command staff, Sheriffs, Directors of IT, and program managers after the sale.
• Conduct training sessions for both technical and non-technical staff, ensuring they are proficient in using and providing basic support for the Axon Interview solution.

What You Bring

• Experience at/with law enforcement agencies highly valued
• Technical acumen - experience with, or the ability to understand and quickly become proficient with installation of networks, cameras, microphones, and touch panels
• Proven team leadership skills (cross-functional) - supporting customers/ 3rd parties to achieve objectives is highly valuable
• Aptitude to work within a team and as an individual contributor, showing …