Technical Product Manager - Principal 1

The DIRECTV IT team enables customer centric solutions to support the strategic Marketing goals to expand and retain our customer base, by creating experiences that surprise and delight them. Specifically, the Offers and Decisioning value stream within IT, further enables the creation of acquisition, retention, and loyalty offers and promotions by creating repeatable frameworks to support speed to market initiatives.

The Technical Product Manager is the technical lead for a team who is a voice of the customer, creates customer journeys and leads the end-to-end product management cycle for large and small initiatives and manages dependencies and cross-team impacts. This methodical manager is an active participant in the product management community (Business Unit) to promote best practices through educating their peers.

Here's what you'll do:

• Plan short term (sprint-to-sprint) and long-term (multiple PI) initiatives along with organizing work and designs to meet the long-term target.
• Author Features for large and small EPICs and Capabilities after doing thorough analysis.
• Create customer journeys that marries the end-to-end customer experience with the technical system changes.
• Mentor junior team members providing consistent guidance on approach and best-practices.
• Manage risk and request help from key team members, when necessary, to meet commitments or change directions.
• An excellent communicator, able to effectively synthesize key points of a topic and turn them into a persuasive conversation, presentation, or email.
• An experienced leader of teams in mixed vendor/employee environments.
• Independent and energetic in the pursuit of solutions to a challenge; persistent but diplomatic in working across teams.

Here's what you'll need:

• 3 – 5 years of experience as an effective tech project or product management professional in a fast-moving business, or relevant experience; 5 + years preferred.
• Bachelor’s or Master’s degree in a technical field (computer science, engineering, information technology, or the sciences) is preferred, and recommended.
• Demonstrated experience of results and progression in varied challenges.
• Ability to identify and execute on continuous improvement and optimization opportunities.
• Big picture thinking – ability to connect the overall Business strategy with the IT requests/initiatives.
• Ability to understand data attributes to be comfortable in the data centric Offers environment.
• Business and end user advocate – including the ability to understand and create customer journeys for large strategic initiatives.
• Collaborate with other Product Managers across other IT value streams as well as Marketing.
• Strategic thinker with ability to partner with Marketing counterparts to contribute to the overall roadmap and prioritize the backlog.
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