Technical Customer Success Manager, AMER

Please read Required Experience before applying! Only candidates that meet the required experience will be considered. 

About mParticle:

mParticle is the leading independent customer data platform. We are focused on the infrastructure layer of a Company’s growth stack. Developers, engineers, product managers and marketers choose mParticle to simplify the flow of customer data between systems and applications, breaking down data silos and improving customer experiences. We work with big players and small, fueling the customer success of brands like NBC Universal, Spotify and Airbnb. We’re growing fast and offer smart, talented individuals an opportunity to be high impact players as we scale and achieve our vision for being the world leader in this space. We care deeply about culture and our people, creating a place where you can do your best work and love doing it! 

Recognized as one of Crain’s 100 Best Places to Work in New York City and one of Wealthfront Career Launching companies of 2021!

mParticle is looking for an experienced Technical Customer Success Manager to work with our top tier Enterprise customer base that includes some of the world’s best consumer-facing brands. Our Customer Success team is tasked with strengthening and expanding our partnerships at all levels of the client organization.

The Technical Customer Success Manager has a passion for making our customers successful as a trusted advisor and voice of the customer within mParticle and has comfort getting very technical with their clients. Through a strong partnership with key stakeholders, the TCSM possesses a clear understanding of the customer’s organization, business strategy, architecture and technical workflows. They’re comfortable providing solutions that support our customers’ strategic objectives, and guiding customers on how solutions should be instrumented based on technical best practices.They’re consistently operating with an outcome-first mindset, understanding customer challenges at the deepest level and connecting the dots between customers’ desired outcomes and mParticle’s product capabilities.

The is a highly collaborative individual who works closely with mParticle’s Professional Services, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client adoption, retention and satisfaction. 

Responsibilities

• Act as primary point of contact for mParticle’s clients and serve as a trusted consultant to optimize and expand value delivered through the mParticle platform.
• Apply in-depth knowledge of the customer’s business, the mParticle product solution, and technical expertise to …