Talent Success Manager - Internal

Description

Job Position: Talent Success Manager

Work Arrangement: Remote (Philippines)

Job Type: Full-time, Entry-Level, Independent Contractor

Salary Range: up to 75,000/month

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

About Pearl Talent:

At Pearl, we’re more than just recruiters—we’re connectors. We’re looking for bright, motivated individuals to join our team and help us match top talent with high-growth startups and established companies in the US and EU. Working with Pearl means not only contributing to the success of our clients but also playing a key role in shaping our mission and culture.

Why Work with Pearl Talent? At Pearl, we prioritize growth, flexibility, and collaboration. As part of our internal team, you’ll work with a diverse, talented group of professionals who are passionate about connecting great companies with amazing talent. We offer opportunities for personal development, mentorship, and career progression, all while maintaining a balanced, flexible work environment.

Role Overview:

In this multifaceted role, you will combine the responsibilities of a Talent Success Manager and an Account Manager Coordinator to drive candidate engagement, client satisfaction, and operational excellence. You’ll oversee candidate up-skilling and community management while supporting client accounts through proactive communication and strategic guidance.

Key Responsibilities:

Talent Development and Engagement:

• Develop and implement strategies to up-skill candidates, ensuring they are well-equipped with best practices for their roles.
• Create scalable resources like online courses, guides, and tutorials for candidate learning and development.
• Manage the candidate community to foster engagement, collaboration, and networking opportunities.
• Research trends and best practices in up-skilling and coaching to enhance candidate programs.

Client Relationship Management:

• Build and maintain strong client relationships, serving as their primary point of contact.
• Understand client goals and challenges, providing tailored solutions to enhance satisfaction.
• Provide guidance on team management based on client-specific needs to ensure successful placements.

Sales and Account Growth:

• Identify opportunities for upselling or cross-selling recruitment services to existing clients.
• Collaborate with sales and recruitment teams to drive account growth.

Operations and Project Management:

• Evaluate and optimize processes for candidate and client management, streamlining workflows for efficiency.
• Coordinate timelines, allocate resources, and manage project milestones to ensure successful outcomes.
• Create and maintain reports on client success metrics, feedback, and candidate development.

Event Planning and Community Building:

Organize webinars and other events focused on candidate and client education.

• Engage with the candidate and client community, gathering feedback to refine programs and services.

Issue Resolution and Support:

• Act as a liaison between candidates, clients, and internal teams to address and resolve issues.
• Ensure timely, satisfactory resolutions to maintain high levels of satisfaction.

Immediate Responsibilities in Week 1:

• Familiarize yourself with company tools, systems, and workflows.
• Conduct research on up-skilling and coaching trends to inform future strategies.
• Begin developing resource outlines and templates for candidate learning.
• Introduce yourself to the candidate community, gather feedback, and identify areas for improvement.
• Collaborate with the Client Success and Recruitment teams to align goals and processes.

Requirements

• Experience: 2-3 years in client success, account management, talent development, or related roles.
• Skills:
• Strategic thinker with strong analytical, organizational, and project management abilities.
• Exceptional communication and interpersonal skills with the ability to influence and build rapport.
• Proficient in Microsoft Office, Google Workspace, Notion, Slack, Zoom, and CRMs like ClickUp.
• Experience in recruitment, coaching, or learning & development is highly preferred.
• Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Preferred:

• Background in recruitment or outsourcing industries.
• Familiarity with learning platforms.

Benefits

Compensation Package:

• Competitive Salary: Up to PHP 75,000 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Final Interview
6. Job Offer
7. Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.