Systems Engineer

The Data Center Infrastructure System Engineer (SE) is responsible for direct support of internal and external customers to provide technical assistance and be an active member of the sales team to represent the company solutions. Responsible for pre-sale and post-sales support on product information, installations, and quality troubleshooting. The SE is also responsible for enabling our sellers and partners.

How You'll Help us Connect The World:

Work closely with sales and marketing to provide pre-sale and post-sale application engineering support to provide additional value to our Data Center customers. This may include traveling to customer facilities with sales and marketing personnel when additional technical expertise is required. Create and update solutions presentations for end-user customers and Consultants geared toward enhancing sales of CommScope’s Data Center product lines through discussions of current systems technologies. Contribute new material back to the larger technical community for broader use. Act as liaison between North American customers and manufacturing/engineering by forwarding customer technical requests and coordinating communication and follow-up with customers, Technical Managers, and Account Managers on results of requests. Interact with Enterprise System Engineers to gather and provide feedback to product line management and product engineering on current market trends and design features that will improve the marketability of the product line. Work closely with engineering and product line management for the design and development of new Data Center products with a particular focus on application support. Develop on-site warranty certification inspection documentation to ensure that CommScope guidelines have been followed during the installation. Provide training for installation partners and end-users in accordance with installation instructions and guidelines. Contribute to Enterprise Solutions Data Center product literature maintenance by identifying inconsistencies and errors. Support sales and marketing with any media activities. This may include writing articles for publications, assisting with advertising, or preparing technical documentation such as design guides.

Required Qualifications:

• Bachelor/Master’s Degree in Electronics, Telecommunication, Computer or appropriate field or equivalent job experience.
• 8+ years of relevant experience (10 years preferred) with structured cabling, design, and installation in mid to large Data Centers
• Experience working knowledge of Data Center functional areas (MDA, HDA, EDA, ZDA, EF) and familiar with data center industry trends
• Good understanding of LAN/WAN systems and physical media requirements, including wireless applications.
• Up to 25% travel
• Hold Current Certification BICSI RCDD, BICSI DCDC …