Support Operations Specialist

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. 

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

We are looking for a Support Operations Specialist to join a thriving Revenue Operations team in scaling support operations to achieve department goals. The ideal candidate is analytical with a strong attention to detail and passionate about continuously improving our support operations. In this role you will report to the Senior Manager of Revenue Operations as we believe in the power of a centralized operations team across Sales, Marketing and Customer Experience. You will partner closely with the VP of Customer Experience, Support Leadership, Revenue Enablement, Salesforce Admins, Product Engineers, tech stack vendors, and other stakeholders.

What You'll Do Here

• Support Boulevard’s customer support tech stack (Salesforce,Intercom, Jira, Zapier) with administration, day-to-day operations, optimizations, and automations
• Build and optimize custom answers with Intercom’s Fin AI Chat Bot to resolve customer questions and issues, deflecting conversations from live agents
• Leverage automation and AI to optimize processes, adjusting workflows and automations to improve customer experience
• Facilitate handoffs between Onboarding, Customer Success, and Support leveraging integrations between Salesforce, Intercom, GuideCX and ChurnZero
• Design and implement flows that sync relevant …