Strategic Programs Content Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

As part of the Field and Partner Enablement team the goal of the Strategic Programs Content Manager is to be the creative force driving sales-focused content. This combines strategic narrative crafting with a strong emphasis on design and branding. You'll ensure a cohesive brand identity and visually engaging materials.  

Beyond creativity, focus extends to enhancing seller and sales leadership skills and processes, creating content that serves as a training resource, refines sales team abilities, and aligns seamlessly with sales workflows. This multifaceted role demands meticulous attention to detail, strategic design thinking, and a commitment to elevating both the visual and functional aspects of sales content. 

Responsibilities

• Content Strategy Alignment: The strategic programs content leader works closely with the strategic program manager to align the content strategy with the overarching goals of the enablement program. This may involve understanding the specific learning objectives, target audience, and desired outcomes for the program.
• Training Material Development: The content leader takes the lead in developing training materials such as presentations, e-learning modules, curriculum outlines, and multimedia resources. They ensure that the content is impactful, relevant, and aligned with the program's learning outcomes.
• Program Effectiveness Analysis: Although the program manager oversees the evaluation and analysis of the enablement program's effectiveness, (including participant feedback, knowledge retention, and performance improvement metrics), they collaborate with the content leader to gather insights on how the training materials are impacting the program's success.
• Tailored Content Creation: Collaboratively, the strategic programs content leader and program manager work to create tailored content that addresses the specific needs of …