Strategic Programs Content Manager
Virtual Office (Indiana)
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
As part of the Field and Partner Enablement team the goal of the Strategic Programs Content Manager is to be the creative force driving sales-focused content. This combines strategic narrative crafting with a strong emphasis on design and branding. You'll ensure a cohesive brand identity and visually engaging materials.
Beyond creativity, focus extends to enhancing seller and sales leadership skills and processes, creating content that serves as a training resource, refines sales team abilities, and aligns seamlessly with sales workflows. This multifaceted role demands meticulous attention to detail, strategic design thinking, and a commitment to elevating both the visual and functional aspects of sales content.
Responsibilities
- Content Strategy Alignment: The strategic programs content leader works closely with the strategic program manager to align the content strategy with the overarching goals of the enablement program. This may involve understanding the specific learning objectives, target audience, and desired outcomes for the program.
- Training Material Development: The content leader takes the lead in developing training materials such as presentations, e-learning modules, curriculum outlines, and multimedia resources. They ensure that the content is impactful, relevant, and aligned with the program's learning outcomes.
- Program Effectiveness Analysis: Although the program manager oversees the evaluation and analysis of the enablement program's effectiveness, (including participant feedback, knowledge retention, and performance improvement metrics), they collaborate with the content leader to gather insights on how the training materials are impacting the program's success.
- Tailored Content Creation: Collaboratively, the strategic programs content leader and program manager work to create tailored content that addresses the specific needs of …
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401(k) matching 401(k) matching program Adoption Assistance Collaboration Commission or performance-based bonus Competitive salary Dental Development and career growth opportunities Empathy Fertility treatments Flexible work schedules Flexible work schedules and work from home opportunities Great benefits Great benefits and perks Great benefits and perks like larger tech companies Independence Independence to make a larger impact Independence to make a larger impact on the company Market-competitive salary Medical Medical, dental, and vision insurance Open Time Off Open Time Off in addition to 10 paid holidays Ownership of work Perks Telehealth coverage Vision Vision Insurance Work From Home Work from home opportunities
Tasks- Analyze program effectiveness
- Collaboration
- Delivery
- Develop training materials
AI AI-powered experience orchestration AI technologies Cloud Collaboration Communication Content Creation Content development Content Strategy Customer Experience CX Design Thinking Genesys Cloud Instructional Design Leadership Marketing Organization Presentation Program Management Sales Sales enablement Sales Training Technology Training
Experience3 years
EducationB.A. B.S. Business Communications Management Marketing
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9