Strategic Customer Success Manager

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Handshake is hiring a Strategic Customer Success Manager to join our Employer Success Team. You will be responsible for owning, retaining, and growing a book of Strategic Accounts (F100 and larger). You will own driving adoption and results, strategic value realization, change management, and innovation to help Handshake hit growth and attainment targets.

As a Strategic Customer Success Manager, your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer. 

The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.

• Adoption: Driving adoption and deep product usage across complex organizations and with multiple users and stakeholders. Leading onboarding and implementations of Handshake for accounts from start to finish and developing workflows and programs to achieve early talent goals. (12-15 accounts)
• Value: Align on success metrics and drive value based on attribution to large customers. Understanding what makes a customer successful against their goals. 
• Cross-functional: Working cross-functionally & leveraging appropriate teams when necessary (specifically sales, product, engineering, marketing and support).
• Training: Leading training with large-scale teams and can take a complex tool and educate usage in a digestible manner.
• Expansion and Upsell: Identify and help expand Handshake use cases with new business units or products. 

• 5+ years experience managing large, high-touch accounts with multiple points of contact 
• Worked with Strategic customers: Fortune 50 - Fortune 200 - Managing $3M+ ARR
• Experience speaking to Senior leaders and decision makers (both virtual and live onsite meetings)
• Ability to work with a variety of different levels of individuals and teams (internally and externally)
• Ability to lead tactical conversations with end users and strategic visionary discussions with executives
• Ability to take tactical workflows and translate them into business value discussions with senior executives
• Ability to influence usage and adoption for users with limited technical experience 
• Accountability with customers: Ability to hold customers accountable to metrics and milestones and keep projects moving forward
• Data Driven: Be able to give tangible examples when discussing data, and create compelling stories with data
• Time management, organizational skills, ability to manage complex accounts with several stakeholders
• Be a dynamic communicator who can resonate with audiences

• Familiarity with early talent or Talent acquisition space and its challenges
• Is able to deal with ambiguity, be agile and have a solutions-oriented approach to problem-solving
• Takes creative approaches to solving problems
• Has created internal processes in the past to upskill their team 
• Can be tactical but also think strategically and big picture
• Motivated by an opportunity to make an impact

*Must be willing to travel 20% of the time. 

• $175,000 - $200,000 per year OTE (80/20 split) + Equity

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use Handshake to build their future workforce—from Fortune 500 to federal agencies, school districts to startups, healthcare systems to small businesses. Handshake is built for where you’re going, not where you’ve been.

When it comes to our workforce strategy, we’ve thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.

At Handshake, we'll give you the tools to feel healthy, happy and secure.

Benefits below apply to employees in full-time positions.

• 💰 Equity and ownership in a fast-growing company.
• 🍼 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
• 💝 Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
• 💻 Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
• 📚 Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
• 💰 Financial coaching through Origin to help you through your financial journey.
• 🛜 Monthly internet stipend and a brand new MacBook to allow you to do your best work.
• 🚃 Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
• 🥗 Free lunch provided twice a week across all offices.
• 🤝 Referral bonus to reward you when you bring great talent to Handshake.

(US-specific benefits, in addition to the first section)

• 🏦 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
• 🏝 All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off.
• 🍼 Family support: We partner with Milk Stork to provide comprehensive 100% employer-sponsored lactation support to traveling parents and guardians. Parental leave coaching and support provided by Parentaly.

(UK-specific benefits, in addition to the first section) 

• 🏦 Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits.
• 🏝 Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
• 🤝 Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco.
• 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees.

(Germany-specific benefits, in addition to the first section)

• 🏝 25 days of annual leave + 5 days of a winter #ShakeBreak, a one-week period of Collective Time Off across the company.
• 🤝 Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco once a year.
• 🧘 Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
• 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.

Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.

Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please let your recruiter know during initial communications.