Strategic Customer Project Manager

Job Title

Job Description

Strategic Customer Project Manager

We are shifting from a product-led approach to managed service-led customer solutions, helping health systems and IDNs achieve their goals. This Director role will ensure CPM teams globally can plan, implement, and operate enterprise deployments while defining their role in a standardized playbook with proper training. You will establish a standard for excellence, measure success through financial and operational KPIs, and identify key supporting roles for successful deployments.

Your role:

• Serve as the primary Services Delivery representative on the Enterprise Client Executive Team, working closely with Philips leadership and customer executives to plan, implement, and operate multi-year strategic enterprise engagements.

• Lead and coordinate cross-functional project teams, including internal Sales, Clinical, and Technical teams, as well as customer resources, to meet expectations and achieve strategic goals across multiple healthcare sites.

• Establish and implement standards for communicating project progress, incorporating Change Management, Risk Management, Stakeholder Analysis, and Governance Plans to ensure transparency, alignment, and proactive issue resolution.

• Define and drive customer change management strategies to support seamless Philips product and service implementation, identifying key handoffs between pre-sales and delivery to optimize resource allocation, project timelines, and measurable business outcomes.

You're the right fit if:

• 10+ years of experience in Project Management and Enterprise IT Integration, preferably within a healthcare environment such as Healthcare IT (EMR vendors) or Patient Monitoring.

• Your skills include proficiency in project management tools, strong interpersonal and communication abilities, and capacity to influence diverse teams and stakeholders up to C-suite.

• You have a Bachelor’s Degree in Clinical or Computer Science, Information Technology, or Project Management. Certification in Project Management (PMP) is required within six months of hire; additional certifications in LEAN, SAFe, Kepner-Tregoe, or ITIL are ideal.

• You’re a collaborative leader with robust negotiation skills, a track record of managing multiple projects simultaneously, and a passion for delivering exceptional customer experiences.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

e.g. This is a Field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

(List abbreviated state or city name and range. Group states by GEO when applicable.)

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $125,020 to $214,320

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $131,600 to $225,600

The pay range for this position in AK, DE, MD, NY, RI, or WA is $138,180 to $236,880

The pay range for this position in CA, CT, DC, MA, or NJ is $147,392 to $252,672

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives, may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.