Strategic Account Manager

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

About the Role:

Bloomreach is seeking a motivated Strategic Account Manager who loves driving revenue growth and successful outcomes for some of the world’s leading companies. 

In this role, you’ll be helping customers optimize their investment in Bloomreach’s market-leading, algorithm-driven approach to creating a truly connected customer experience. You are passionate about growing your book of business with successful customer renewals, upsells, and cross-sells. You are a resource quarterback, partnering with internal teams (Customer Success, Product, Marketing, Engineering, Services) to drive meaningful results for your customers. Come join us and be part of the evolution of the digital customer experience. 

Your job will be to:

• Own the relationship with key accounts
• Develop and expand business, through C-level relationships, across brands
• Ensure renegotiation of contracts at point of renewal
• Identify, work, and close upsell and cross sell opportunities

In this role you will be responsible for:

• Drive Bloomreach revenue growth with successful renewals, upsells and cross-sells growth
• Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
• Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
• Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
• Operate with a sense of …