Strategic Account Executive - Remote - US

See yourself at Twilio

Join the team as our next Strategic Account Executive for Retail Accounts!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We are expanding our team and growth within the Retail Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our Retail clients create frictionless engagement experiences for the customers they serve.


In this role, you’ll:

  • Manage and strategically expand relationships with our Retail customer accounts.
  • Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your Retail account portfolio. 
  • Drive the entire sales process from prospecting to deal closure, including launch.
  • Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.
  • Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.
  • Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our …

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