State Quitline Client Manager, Northeast Region

AT A GLANCE

We are looking for a State Quitline Client Manager to join RVO Health and assist our clients in the Northeast region with our Prevention Products (Real Appeal, Wellness Coaching, & Quit for Life). Do you gain energy from strategic thinking while also rolling up your sleeves to support sales, manage projects and analyze complex data? Are you motivated by bringing creative solutions to help people live healthier lives? Are you self-motivated and passionate about helping people? If so, then this role will align with your passion! This Client Services Manager is responsible for supporting sales and managing client relationships by ensuring overall client satisfaction, retention, account growth, and profitability. The Client Services Manager act as the ultimate advocate for clients.

What You’ll Do

• Day-to-day management of client and sales support inbox
• Resolve customer complaints with a sense of urgency and professional manner to maintain client loyalty.
• Deliver and exceed expected revenue by driving client communications support around campaigns.
• Work cross-functionally with support teams to prepare and deliver sales presentation to potential and existing clients.
• Acts as a client advocate and proactively partners with internal teams to exceed client expectations.
• Must understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service; thereby enhancing our reputation in the industry.
• Contribute to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates as needed.
• Develop/conduct educational promotion, and strategic presentations as requested by clients.
• Manages all service-related issues on assigned book of business by engaging the relevant cross functional partners.
• Ensures the timely and accurate delivery of client communications (correspondence, product updates, fulfillment, reports, etc.)
• Demonstrates expertise in relevant solutions through contribution to client meetings and incorporating representation of product and operations, when necessary, in all customer, account management, and other internal strategic meetings

What We’re Looking For

• 2+ years of experience working directly with clients and demonstrating responsibility for strategic client relationship management and consultation
• Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) and Google products
• Ability to effectively navigate and drive results in a highly complex, matrix environment.
• Strong organizational skills, ability to multitask
• Public speaking experience, and strong presentation skills
• Demonstrated ability to message, position, and present …