Sr. Technical Program Manager, Store Backend

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are looking for a highly motivated and experienced Senior Technical Program Manager to join our Backend Engineering team that powers the ecommerce experience. As a Senior TPM, you will work closely with product managers, executives, and business sponsors to deliver systems, process, and platform solutions to meet Hims & Hers business needs for our ecommerce platform and operations. You will also be instrumental in ensuring our backend systems are robust, scalable, and flexible for the needs of our growing, fast-paced business.

You Will:

• Drive the execution and delivery of multiple complex technical programs that will deliver core capabilities that will power the ecommerce experience
• Develop detailed project plans, timelines, and resource allocation strategies
• Track and manage project risks, dependencies, status, and deliverable timelines
• Ensure robust quality assurance and release management processes are in place
• Lead planning, prioritization, and status meetings with stakeholders at a regular cadence
• Facilitate effective communication and collaboration among all stakeholders to drive project success
• Drive continuous process improvements and best practices to create robust, predictable, and effective product delivery
• Establish mechanisms to optimize team effectiveness
• Identify potential risks and issues early in the project lifecycle and develop mitigation strategies
• Identify impediments the team experiences and work with stakeholders to address them
• Establish and track key performance indicators (KPIs) to measure program success and impact
• Provide regular updates and reports to senior leadership …