Sr. Technical Account Manager - Customer Onboarding (Remote)
USA TX Remote
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Customer Onboarding Technical Account Manager with CrowdStrike you will engage with a wide range of customers post sale and lead them through the integration process. This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the sustained Technical Account Manager. In this role, you will be responsible for assisting with provisioning new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success. If this sounds good to you, we’d love you to consider joining us as a Customer Onboarding TAM.
What You'll Do:
Onboard new Enterprise and Mid-Market CrowdStrike Premium Support Customers
Work with customers and account teams to identify and deliver success criteria for the first 90 days
Provide project leadership for new customer implementations
Identify opportunities for process improvement
Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
Escalate customer issues to management when appropriate.
Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
Create knowledge base …
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Remote Remote-first culture
Benefits/PerksAutonomy Autonomy and flexibility Competitive vacation and flexible working arrangements Comprehensive and inclusive health benefits Equal Opportunity and Affirmative Action Equity Equity awards Flexibility Flexible working arrangements Health benefits Inclusive culture Inclusive, remote-first culture Market leader in compensation Mental wellness programs Offices with stocked kitchens Paid parental leave Paid parental leave, including adoption Physical and mental wellness Physical and mental wellness programs Professional development Professional development and mentorship opportunities Remote-first company Remote-first culture Stocked kitchens Wellness programs
Tasks- Collaborate with internal teams
- Collaboration
- Communication
- Create knowledge base content
- Drive support cases
- Escalate customer issues
- Leverage internal technical expertise
- Onboard new customers
- Participate in technical communications
- Process Improvement
- Project management
- Provide project leadership
- Serve as customer advocate
Account management Advocacy C Cloud-native platform Collaboration COM Communication Customer Advocacy Customer onboarding Customer service Customer Success Cybersecurity Enterprise Enterprise Web Technologies Internet Security Leadership Linux Mac Operating Systems Organization Problem-solving Process Improvement Project Management Recruiting Research SaaS Sales Security Support Systems Web Technologies Windows Windows Server Operating Systems
Experience5 years
EducationBachelor's degree Communications Computer Science Cybersecurity Project Management
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9