Sr. Technical Account Manager - Customer Onboarding (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:
Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Customer Onboarding Technical Account Manager with CrowdStrike you will engage with a wide range of customers post sale and lead them through the integration process. This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the sustained Technical Account Manager. In this role, you will be responsible for assisting with provisioning new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success. If this sounds good to you, we’d love you to consider joining us as a Customer Onboarding TAM.

What You'll Do:

• Onboard new Enterprise and Mid-Market CrowdStrike Premium Support Customers

• Work with customers and account teams to identify and deliver success criteria for the first 90 days

• Provide project leadership for new customer implementations

• Identify opportunities for process improvement  

• Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.

• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.

• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.

• Escalate customer issues to management when appropriate.

• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.

• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

• Create knowledge base …