Sr. Solutions Architect, Platform

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

As a Senior Solution Architect in the Platform domain, you will play a critical role in designing and delivering scalable, secure, and intelligent solutions that unify customer data and enable actionable insights. You will collaborate with sales teams to understand client requirements and leverage Sprinklr’s platform capabilities to meet customer needs. 

Key Responsibilities 

Data Activation and Integrations: 

• Design end-to-end platform architectures that integrate Sprinklr with first-party and third-party systems to deliver unified customer experiences. 

• Develop custom integrations using existing technology solutions to facilitate seamless data exchange between systems. 

• Lead workshops with IT teams to align on platform scalability, integrations, and enterprise-wide adoption strategies. 

Business Taxonomy: 

Collaborate with data scientists and industry experts to develop comprehensive taxonomies that categorize customer interactions accurately. 

Ensure data is annotated correctly to enhance model accuracy and drive meaningful insights. 

Guide clients in aligning their business objectives with taxonomy frameworks to optimize data utilization. 

Visibility and Governance: 

• Implement governance frameworks that ensure data privacy and compliance across all platform interactions. 

• Configure visibility settings to control access to sensitive data, ensuring only authorized users can view specific information. 

• Develop governance strategies that enhance transparency and accountability within the organization. 

AI Integration: 

• Integrate advanced AI capabilities into platform solutions, including predictive analytics and machine learning models. 

• Work with AI specialists to develop solutions that enhance personalization and automate decision-making processes. 

• Stay updated on AI trends to incorporate innovative technologies into Sprinklr’s offerings. 

Qualifications 

• 10+ years of experience in solution architecture within a SaaS environment. 

• Expertise in enterprise platforms and collaborating with various functions within an enterprise organization. 

• Deep expertise in enterprise integration, governance, and architecture patterns 

• Excellent communication and presentation skills. 

• Proven track record of designing successful large-scale solutions. 

Who You Are & What Makes You Qualified 

• Clear communicator who can engage effectively with Executives, IT, and business leads. 

• Thought leader who has engaged in activities such as publishing whitepapers and speaking at industry events. 

• Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways. 

• Methodical and meticulous approach to preparation and execution. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.