Sr. Salesforce Support Engineer (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for a Senior Salesforce Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our various business stakeholders. You will contribute your expertise in primarily assisting our Sales Reps and Specialists seeking support across the Salesforce landscape - Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space.

What You’ll Do:

• Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

• Resolve customer service issues and skillfully manage complex customer service needs

• Manage end user’s expectations and experience in a way that results in high customer satisfaction

• Collaborate with different dev teams across the platform and bring resolution to the issues

• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

• Generate/ update custom reports/ dashboards on need basis

• Perform and document root cause analysis on the major problems & recurring issues

• Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation

• Assist with the design and delivery of our platform and associated technical trainings

• Assist developers in troubleshooting leveraging your strong functional & technical expertise

• Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be …