Sr. Salesforce Support Engineer (Remote)
USA CA Remote
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a Senior Salesforce Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our various business stakeholders. You will contribute your expertise in primarily assisting our Sales Reps and Specialists seeking support across the Salesforce landscape - Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space.
What You’ll Do:
Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
Resolve customer service issues and skillfully manage complex customer service needs
Manage end user’s expectations and experience in a way that results in high customer satisfaction
Collaborate with different dev teams across the platform and bring resolution to the issues
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Generate/ update custom reports/ dashboards on need basis
Perform and document root cause analysis on the major problems & recurring issues
Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation
Assist with the design and delivery of our platform and associated technical trainings
Assist developers in troubleshooting leveraging your strong functional & technical expertise
Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be …
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Remote
Benefits/PerksAutonomy Autonomy and flexibility Competitive vacation Equal Opportunity and Affirmative Action Equity Equity awards Flexibility Flexible working arrangements Health benefits Inclusive culture Market leader in compensation Mental wellness programs Mentorship Mentorship opportunities Paid parental leave Physical and mental wellness Physical and mental wellness programs Professional development Professional development opportunities Remote-first company Remote-first culture Remote work flexibility Wellness programs
Tasks- Collaboration
- Communication
- Perform root cause analysis
- Troubleshooting
Apex API Application Development Automation Best Practices Cloud Collaboration COM Communication Copado CPQ Customer Satisfaction Customer service Customer Support Cybersecurity Dashboards Debugging DevOps Documentation Flows Go Innovation Interpersonal Javascript Knowledge Base Mentorship Process Automation Recruiting Report generation REST Root Cause Analysis Sales Sales Cloud Salesforce Salesforce Administration Salesforce.com Security Service Cloud SOAP Software Development SOQL Support Technical Expertise Troubleshooting Verbal communication Web Components Writing
Experience3 years
EducationAS Bachelor's degree BE Business Cybersecurity Degree Relevant Work Experience Technical Degree
CertificationsAdministrator Salesforce Certified Administrator
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9