Sr Principal Consultant - Technical Delivery
Virtual Office (Indiana)
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. Â
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Location: Remote, North America
Job Summary:
In this role, youâll work closely with customers to build and deliver contact center and customer experience based on Genesys cloud and other related technologies to meet customerâs business goals. You will provide vision and thought leadership while promoting the use of Genesys technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company. This position requires an individual with a consultative mindset with a clear understanding of the customer's challenges. The goal is to align Genesys business strategy with customer goals by delivering more value to the customers with greater velocity and within the boundary of technical constraints.
This opportunity is a part of the NA Professional Services organization. As part, youâre positioned as the lead consulting and implementation arm of Genesys supporting our customerâs technology journey and transformative work within Genesys Cloud.
What youâll do:
Work closely with customers and partners implementing Genesys Cloud during all stages of the project lifecycle.
Lead efforts to proactively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers.
Provide platform configuration guidance and best practices to customers.
Understand how Genesys technology with customers` solutions vision.
Integrate Genesys cloud with 3rd party software and solution providers like CRM, ITSM, SSO etc
Present complex Genesys technical demonstrations to a diverse range of audiences
Improve business processes and refine delivery methods as needed.
Identify (project) risks and provide mitigation plans.Â
What youâll bring to the âŚ
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401(k) matching 401(k) matching program Adoption Assistance Collaboration Commission or performance-based bonus Competitive salary Dental Development and career growth opportunities Empathy Fertility treatments Flexible work schedules Flexible work schedules and work from home opportunities Great benefits Great benefits and perks Great benefits and perks like larger tech companies Independence Independence to make a larger impact Independence to make a larger impact on the company Market-competitive salary Medical Medical, dental, and vision insurance Open Time Off Open Time Off in addition to 10 paid holidays Perks Telehealth coverage Vision Vision Insurance Work From Home Work from home opportunities
Tasks- Collaboration
- Delivery
- Project management
Agile Agile project management AI AI-powered experience orchestration AI technologies APIs AWS Azure CCaaS Cloud Collaboration Communication Consulting Contact center CRM Customer Experience Customer Success CX DevOps Genesys Cloud IP Telephony Javascript JSON Leadership Marketing Microservices Organization Project Management Sales Service Oriented Architecture SIP TCP/IP Technical Solutions Technology WebRTC
Experience10 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9