Sr Manager Solutions Consulting

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Sprinklr is looking for a pre-sales Enterprise Senior Solutions Consultant who will partner with Sales in our high growth Enterprise segment. Enterprise Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to present compelling solutions for customers. 

OVERALL DESCRIPTION: 

Sprinklr is looking for a pre-sales Enterprise Senior Solutions Consultant who will partner with Sales in our rapidly growing Enterprise segment. Enterprise Senior Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to present compelling solutions for customers. 

As an Enterprise Senior Solutions Consultant you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. Your expertise in Contact Center or Customer Experience solutions will be critial in addressing our clients' complex challenges. 

Main Responsibilities:  

• Serve as a vital member of the account team, collaborating closely with Sales and other internal stakeholders, focusing on both Sprinklr Advanced and Sprinklr Enterprise offerings. 

• Clearly communicate how Sprinklr capabilities align with and address a brand’s critical needs, with a particular emphasis on Customer Experience solutions. 

• Coordinate the efforts of the pre-sales ecoystem to drive effective technical validation and scoping. 

• Drive scalability and efficiency within the Enterprise segment through tailored industry-specific pitches, stories and demonstrations. 

• Maintain an up-to-date understanding of Sprinklr products through a rigorous training schedule and Sprinklr product certifications. 

Skills & Experience  

• 2-3 years of experience in a presales role within a SaaS company, preferably with a background in Contact Center, Customer Service or Customer Experience solutions. 

• A proven ability to excel in a fast-paced, entrepreneurial environment. 

• Dynamic presentation style, with the ability to address both technical and business stakeholders. 

• Strong presentation and storytelling skills, effective in both in-person and virtual settings. 

• Solid business acumen, with the ability to link technical capabilities to a wide range of industry-specific applications. 

• Travel required for customer meetings upon request as well as internal business reviews, trainings, sales meetings, etc 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.