Sr Director, HR Technology
Remote - US
See yourself at Twilio
Join the team as Twilio’s next Sr. Director, HR Technology
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
The Sr. Director of HR Technology will lead the global HR Technology team, the backbone of the People team’s infrastructure, delivering system solutions and innovation to Twilions globally. This role will play a critical role in shaping and optimizing our HR technology stack, focused on delivering innovative technologies to meet business needs. Reporting directly to the VP of People Services and Innovation, this leader will oversee a global team responsible for managing and enhancing platforms such as Workday, Greenhouse, ServiceNow, and a suite of Talent systems. The successful candidate will drive strategic initiatives, foster innovation, and ensure efficient team operations to support our workforce through the full employee lifecycle.
Responsibilities- Develop and execute a comprehensive HR systems strategy built for scale through collaboration with People and IT stakeholders
- Define and actively manage the HR Technology roadmap, partnering with key People team leadership to align priorities to key objectives
- Collaborate with the People team to assess current processes and identify areas for digital transformation and automation.
- Lead and mentor a team of 19 professionals across various HR technology domains, fostering an environment of collaboration and innovation
- Oversee the design, configuration, and optimization of HR systems (Workday, Greenhouse, ServiceNow, etc.) ensuring they meet core People team objectives and deliver an excellent employee experience.
- Ensure data accuracy, security, and compliance, building it into everything delivered
- Drive continuous improvement and stay abreast of emerging technologies.
- Deliver system updates, enhancements, and best practices to end-users, driving adoption through robust change management and enablement practices
- Lead the team using operational best practices, agile methods, and collaboratively driving HR Technology policies, procedures, and initiatives.
- Partner with People stakeholders to deliver new AI driven platforms while adhering to Twilio trust principles and government compliance laws
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California New Jersey New York Pennsylvania Washington
Benefits/PerksCompetitive pay Diversity and inclusion focus Global presence Healthcare Offerings vary by location Parental and wellness leave Parental leave Remote work flexibility Retirement savings Retirement savings program Wellness leave
Tasks- Build relationships
- Continuous Improvement
- Drive continuous improvement
- Drive strategic initiatives
- Team Leadership
Agile Agile methods AI AI Platforms Analytical Automation Benefits Business Communications Change Management Collaboration Communication Communications Compliance Data Security Data Solutions Digital Transformation Greenhouse HR systems HR technology Leadership Metrics Operations Presentation Problem-solving Quantitative analysis Reporting ServiceNow Strategy Team Leadership Technology Workday Written communication
Experience8 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9