Sr. Director, Data & Analytics

Job Title: Enterprise Analytics Leader (Sr Director)

Department: Data and Analytics

Reports To: Head of Data, Analytics, and AI (SVP)

Location: WEX Hubs: Chicago IL, San Francisco, CA, Portland ME, Boston, MA (with potential travel to Portland, ME)

Company Overview:

WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives.

Position Summary:

As the Enterprise Analytics Leader, you will play a critical role in shaping and leading the analytics strategy for WEX's internal corporate functions, including Marketing, Sales, and Customer Success. You will manage a team of analysts responsible for delivering actionable insights and to support data needs such as for customer data platform (CDP) and other data consuming systems. This role requires a strong analytical mindset, excellent communication skills, and the ability to collaborate effectively with stakeholders across different departments.

Key Responsibilities:

Strategic Leadership and Vision

• Define the vision, strategy, and multi-quarter roadmap for innovative, end-to-end customer experiences that delight users and establish strong market positioning.

• Develop and implement an enterprise-wide analytics strategy, including engagement and service delivery models, in partnership with business and technology stakeholders.

• Set the strategic direction for data and analytics products, aligning projects and resources to achieve measurable business outcomes.

Customer-Centric Solutions

• Leverage qualitative and quantitative insights to identify opportunities for improvement and iterate rapidly to enhance customer experiences.

• Drive business model innovation, pricing strategies, first-use success, cross-sell initiatives, and customer support optimization in collaboration with cross-functional partners.

• Oversee the integration and utilization of marketing and sales data to deliver personalized, data-driven customer experiences.

Team Leadership and Development

• Lead and develop a high-performing team of product managers, data analysts, and analytics leaders by providing actionable feedback, coaching, and development opportunities.

• Foster a culture of transparency, trust, experimentation, and continuous learning, encouraging teams to challenge the status quo and redefine what’s possible.

Cross-Functional Collaboration

• Partner with senior and executive business stakeholders across Product, Technology, Marketing, Sales, Customer Success, and Risk to define and prioritize opportunities.

• Collaborate closely with technology teams, including Data Scientists, Data Engineers, Tech Leads, and Architects, to build …