Sr. Director Account Management

Role – Sr. Director - Account management  

Location: East Coast, US (preferably in NY area) 

About us

We turn customer challenges into growth opportunities. 

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

 Expectations / Responsibilities: 

Account Management: 

• An entrepreneurial, customer-focussed approach with a range of strategic ideas, built from previous experience of operating businesses in the application modernisation engagement 

• Strong leadership skills, including the ability to bring together different parts of the business and different stakeholder to support revenue aims  

• Have a keen eye for design with ability to work collaboratively with design teams to ensure the requirements get translated completely and correctly  

• Proven experience of owning and delivering to revenue targets, including the targeting of net new customers acquisition.   

• Directing internal and external (3rd party vendor) teams on key deliverables, timelines & ensuring collective project updates to executive teams/ stakeholders  

• Ability to perform deep research and technographics of the customer industry and seek to produce insights that will enable highly targeted pitches  

• You will work closely with GTM owner to create value prop, engagement & awareness about Material capabilities to the target customer base  

• You will be a hands-on collaborator leading the customer success function being highly organized, a keen listener with ability to engage senior executives & decision makers 

• Engage and build relationships across client organization & 3rd party vendors to participate in designing the future roadmap for the Engagement   

• Proactively provide insights on potential business opportunities to Material Client Partner for further exploration  

• Prepare customer proposals and statements of work  

• Ability to monitor budgets and put together simple MIS reporting for utilization, financials, budget tracking & overall engagement health visibility   

• Build an understanding of Material offerings to work more effectively along with a cross-practice team for delivering an engagement successfully  

• Lead account growth with ability to pull help needed from across Material teams 

Engagement Management: 

• Own the Engagement plan to deliver to the expected outcomes & impact  

• Expert of Agile ways of working including SAFe, Scrum, Kanban  

• Create and drive the engagement plan to deliver to …