Sr. Customer Success Manager
Sunnyvale, CA
About the TeamĀ Ā The Customer Success and Sales Engineer teams are technically oriented roles that support revenue growth across pre and post-sales. Our team is responsible for advising customers on how to create more efficient business processes and designing technical solutions for our customers in an effort to drive new revenue and renew customers.Ā Ā Ā
About the RoleClari is seeking a passionate, results-oriented Sr. Customer Success Manager (āCSMā) to join our team. At Clari, our mission is to transform our clientsā revenue operations to be connected, efficient, and predictable - and our Customer Success team sits at the heart of this goal. As a CSM, you will act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey. Come be a vital part of Clariās āone with customersā continued success!
This is a fully remote opportunity and can be worked from any location in the United States.
Responsibilities
- Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle
- Understand the top revenue-related initiatives and associated KPIs for the customers in your portfolio and form a strong point of view on how Clari can help them achieve those goalsĀ
- Build strong relationships across all levels of our customer's businesses - from individual Clari Admins up to VPs and CROs
- Develop deep product expertise and understand how Clari fits into the broader eco system of tools, data and systems
- Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
- Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
- Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)
- Resolve customer issues either ā¦
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Fully remote Fully remote opportunity
Benefits/Perks100% paid parental leave Charitable giving match Collaborative team environment Discretionary paid time off EAP Family Planning Support Fertility and family planning support Focus Fridays Fully remote Fully remote opportunity In-person and virtual events Life Insurance Medical, Dental, Vision Mental health support Paid parental leave Paid Time Off Pre-IPO stock options Professional development funds Professional growth opportunities Short & Long-Term Disability Stock options
Tasks- Analyze usage data
- Build relationships
- Conduct training sessions
- Drive customer advocacy
- Manage customer success
- Resolve customer issues
Account management B2B B2B SaaS Best Practices Collaboration Customer Advocacy Customer Success Data analysis Forecasting Product Expertise Revenue Operations SaaS Sales Salesforce Technical Solutions Training
Experience5 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-11 UTC-12 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9