Sr. Business Transformation Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a talented individual to join the Business Transformation Team to help solve the most pressing and challenging business problems of one of the world’s largest privately held software companies. 

The Sr. Business Transformation Manager will play an integral part in achieving world-class operations for Genesys using our strategic plan as a guide and focusing on problem solving, process optimization, change excellence, analytics, and insights. This role reports directly to the VP, Business Transformation and regularly interacts with senior and executive leaders on strategy, planning, and operational execution.  

The Business Transformation Team is at the center of accelerating Genesys’ ability to deliver against its strategic and financial goals. The scope of initiatives is largely focused on cross-functional transformation, driving revenue growth, operational improvement, and M&A integration. The ideal candidate must be comfortable deriving meaning and relevance from imperfect information based on raw data, stakeholder interviews, and operational investigations.   

Location: US Remote (not limited to the states that the job is tagged to)

Key responsibilities include:   

• Strategic Leadership: Manage and lead cross-functional initiatives from ideation through operationalization, honoring commitments for timeliness, quality, budget, and business outcomes.   

• Program Management: Develop and manage comprehensive project plans end-to-end, including success criteria, roadmap, milestones, and deliverables, while ensuring integration across multiple teams and functions.   

• Problem Solving & Innovation: Analyze complex business issues and organizational challenges, providing thought leadership and building meaningful recommendations that lead to the development of a strategy and roadmap for execution.  

• Governance & Analytics: Establish and maintain analytic frameworks and performance dashboards to ensure effective governance and ongoing measurement of initiative success. 

• Stakeholder Influence: Build formal networks and collaborate with senior leaders, internal teams, and external partners to drive initiative success, ensuring buy-in and effective communication.    

• Risk Mitigation & Continuous Improvement: Proactively identify and mitigate risks, ensuring obstacles are addressed and lessons are applied to future initiatives.  

• Mentorship & Talent Development: Provide guidance, coaching, and support to cross-functional teams, fostering a culture of continuous improvement and excellence in execution.    

Qualifications:   

• Minimum of 8 years in transformation leadership and experience in management consulting

• Experience in leading large-scale initiatives 

• Advanced analytical and structured problem-solving skills, with expertise in tools such as Tableau, Excel and Salesforce. 

• Strong business acumen with a passion for SaaS/Cloud strategy, transformation, and continuous improvement  

• Excellent interpersonal and communication skills, with the ability to present complex ideas and influence diverse stakeholders, including senior leadership.  

• High emotional intelligence and executive presence    

• Ability to thrive in dynamic, fast-paced environment, demonstrating agility. 

• Ability to navigate organizational change with ease  

• Ability to think outside the box and come to the table with proposed solutions  

• Excellent presentation, verbal, and written communications skills   

• Ability to quickly form productive and positive working relationships   

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.