Sr. Business Transformation Associate

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you a strategic up-in-coming leader with a passion for driving organizational change and transformation? Genesys is seeking a dynamic Sr. Business Transformation Associate to support our enterprise-wide transformation initiatives. This role is pivotal in shaping our company’s future by implementing innovative solutions, fostering a culture of continuous improvement and change excellence, and ensuring alignment with our strategic goals.

Join our team and be at the forefront of our transformation journey. You’ll have the opportunity to make a significant impact, work with talented professionals, and drive meaningful change at Genesys. If you have a passion for transformation, we want to hear from you!

Key Responsibilities:

• Support large-scale transformation initiatives to drive organizational change and achieve business objectives.

• Provide strategic direction, and problem-solving solutions to the project teams.

• Develop and execute transformation roadmaps, ensuring timely delivery and achievement of key milestones.

• Demonstrate exceptional influencing and relationship building skills, inspiring and guiding project teams towards successful outcomes.

• Apply advanced process improvement methodologies to enhance operational efficiency and effectiveness.

• Communicate complex transformation strategies and updates clearly and concisely to stakeholders.

• Facilitate knowledge sharing and mentorship within Business Transformation and other internal organizations communicating issues, and questions timely.

• Manage and collaborate effectively with global teams.

• Uphold and promote the principles of out-of-the-box, simplicity, automation, self-service, and risk reduction in all transformation activities.

• Work closely with business stakeholders to integrate change management activities to ensure smooth transitions.

• Apply active planning to ensure training is delivered on time and effectively.

Qualifications:

• 3-5 years relevant experience in leading large-scale transformation initiatives or back-office operations.

• Bachelor’s …