Specialist, Accounts Receivable - Remote-USA

About the team

Zillow Group Billing, eCommerce & Customer Payments team is a customer facing finance team that leads various operational processes. The team drives the optimization of cash flow via inbound customer payments, enhances revenue through minimizing payment churn and maximizing collections, promotes financial risk management and policy, and supports business growth. The focus for all teams is to drive long-term solutions that are automated, scalable, flexible, and cost effective.

Zillow is seeking a results-oriented person, with strong independent thinking and problem-solving abilities. They should have a passion for delivering quality on time, every time, to internal and external partners. If you have an excellent record of operational improvement and leadership, we are looking for you!

About the role

Our ideal candidate has proven experience in leading self identified and directed process improvement projects in which the individual has independently  identified issues  and developed resolutions. You have a proven understanding of all operational aspects of accounts receivables, cash applications, and accounting related to allowances for bad debt and sales allowances. You will have a proven track record of successfully working in a variety of systems including, but not limited to: High Radius, SFDC, Workday and Zuora (preferred) or other ERP systems.

 Responsibilities:

• Strategic Account Management:

  • Focus on driving lower AR balances from Business to Business strategic enterprise-level clients.

  • Prioritize and manage a portfolio of high-value accounts to ensure timely payment and resolution.

  • Meet team objectives, key results, OKRs and Metrics

  • Manage all escalations in a timely manner while supplying immediate resolution 

  • Provide process improvement solutions pertaining to collecting on enterprise level accounts

  • Conduct regular financial health assessments for assigned strategic accounts.

  • Collaborate with Sales Pros to gain insights into …