Solutions Engineer

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cyber security, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. 

Our mission is to take away technology headaches allowing our clients to focus on their core business.  

NexusTek’s 375 employees span 43 states to service our growing client base. We have physical offices in Denver, CO, Irvine, CA, New York, NY, and Monroe, CT.   

Working Hours 

Monday – Friday 8:00 am to 5:00 pm local hours  

Location 

Remote – Eastern time zone only, USA 

NOTE: This position supports our East clients. We are looking for candidates who reside in a state within the Eastern time zone. 

Why this job is exciting:   

Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT presales position that engages our clients in the process to understand their technology needs and enhance their technology efficiencies.    

Who you are   

A proactive and independent Solutions Engineer, who will use critical thinking to align enterprise-wide technology with business strategy and operational processes for our clients including but not limited to all private and hybrid cloud hosting, cloud migration support, client network functions, connectivity, help desk, performance monitoring, data security, disaster recovery, telecommunications systems, website, intranet/internet security and performance.  

You know how to: 

• Consult on the sale, design, and delivery of IT products and solutions for projects including but not limited to, infrastructure upgrades, cloud migrations, and IT managed service plans.
• Assess clients' IT environments and confidently articulate recommendations in an illustrative manner to current and prospective clients.  
• Educate the internal and external customers on best IT practices and IT solution capabilities.  
• Develop detailed functional specifications, design documents, and test plans including Statement of Work and Bill of Materials 
• Create budgets that map to the client or prospective clients’ budget, IT, and business goals.  
• Analyze, prepare, and deliver Quarterly Business Reviews (QBR) for each client in your assigned portfolio.  
• Participate with the sales team on early-stage prospect interactions.  
• Work cross-functionally with internal and external customers to define and execute deliverables. 
• Partner with the Client Executives, Account Managers, Sales Operations, and field staff to deliver excellent service to current and prospective clients.
• Ensure ongoing satisfaction with the solutions and products that were articulated during the sales and onboarding process. 
• Work in a fast-paced Managed IT Services environment working on multiple, concurrent client proposals.

You have skills in the following technologies: 

• Microsoft-based servers and workstations 
• Active Directory 
• MS Office 365  
• Network firewalls and managed switches 
• SAN Administration 
• Switching and routing 
• Backup and disaster recovery solutions 
• Cloud-based technologies 
• Virtualization technologies 

Pay and Benefits 

This is a full-time position located in the United States and performed remotely with some travel.   

Estimated Starting Salary/Wage Range: $110,000.00 - $130,000.00 annually, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)    

In additional to the base salary this position offers sales incentives as On Target Earnings or OTE (OTE = base salary + sales incentives/commissions)  

The expected OTE for this role is $140,000.00 - $160,000.00 

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following: 

• Four weeks of annual accrued PTO 
• Seven paid national holidays 
• Medical, dental, vision options 
• Company-paid life insurance, short and long-term disability 
• Voluntary benefits such as critical illness and accident 
• Voluntary Legal Shield and identity theft protection 
• Discretionary annual 401k match plan 
• Generous employee referral bonus plan 
• Employee Assistance Program 
• Access to over 90,000+ courses in ADP My Learning  
• StandOut employee engagement tools 
• Eligible to apply for a Pluralsight license 
• Eligible to apply for NexusTek Technical Academy or Leadership Academy  

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.  

Interview Process - Typical interview process for this role:   

Application Stage - Thanks for showing interest!

• Submit your application   
• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)   
  • Culture Index is offered in 30 languages - request in your native language!   
  • Culture Index Link:  https://go.cultureindex.com/p/utYLAllb1NhcMLtV 

Screening Stage - Let's get to know each other! 

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you  

Interview Stage – We’ll dive into your experience more in depth 

• One hour soft skill and technical interview with the hiring manager 
• One hour follow up interview with a VP 
• One hour interview with a member of the Solutions Engineering team 

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws   

NexusTek participates in E-Verify for all US Employees   

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.    

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page:  https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US