Solutions Engineer

Remote - US (Remote)

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Provide technical pre-sale support to sales teams to achieve assigned sales goals.
• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
• Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments
• Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
• Gain trust and influence customer buying process with technical knowledge and consultative selling skills 
• Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
• Conduct product demonstration to customers and lead successful proof of value (POVs)
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
• Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
• Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
• Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
• Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans
• Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Who you are

• You instill trust both internally and …