Solutions Engineer

About the Job:

As a Solutions Engineer at LaunchDarkly, you are a trusted advisor to clients, tackling their key challenges with our products. You excel in active listening, prioritize customer success, and demonstrate profound technical expertise with a customer-centric focus. Your adaptability, multitasking proficiency, and solid grasp of sales frameworks make you a reliable and autonomous decision-maker committed to excellence.

Your ability to cultivate crucial relationships in enterprise accounts is matched by your growth mindset. Embracing feedback, you collaborate effectively with your team to overcome challenges. In this role, you will contribute significantly to the growth of LaunchDarkly, helping leading global companies enhance their software development. Join us in empowering teams to deliver and control their software to elevate their own customers’ experiences.

Responsibilities:

• Inspire prospects with our software: Help make business decision makers, practitioners and the broader community enthusiastic champions through excellent demos and talks
• Identify pain and design solutions: Identify LaunchDarkly prospects’ largest problems and design solutions to solve them
• Lead successful evaluations: Lead exceptional, curated evaluations of the LaunchDarkly platform
• Ensure adoption: Partner with customers to make the LaunchDarkly adoption path clear
• Partner with Sales: Form effective partnerships rooted in your grasp of selling frameworks
• Be a trusted expert: Become an authority. Bring valuable insight about LaunchDarkly and its surrounding ecosystem to each conversation. Follow through on your commitments.
• Advocate for our customers: Be the voice of the customer to our Product and Engineering teams
• Spend time with the customer: 25-50% travel may be required to spend time in person with customers and colleagues

About You:

• Passion for Learning and Growth: You actively seek and give feedback well. You have a growth mindset. You remain current on new technologies.
• Drive: You strive for ambitious goals. You actively work to improve customer and company results, with minimal direction and at times beyond your remit. You take pride in your work.
• Confident Communication: You simplify complexity. You are clear, complete and concise. You tailor your message.
• Adaptability: You excel in a fast-paced, dynamic organizational setting, taking action even when clarity is low.
• Teamwork: You commit to great frameworks, remaining flexible within them to win as a team
• Relationships: You consistently forge meaningful partnerships with customers and colleagues
• Customer-focused: You actively listen to customers and take action to …