Solutions Engineer

Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program. 

We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.

Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.

Job Description

As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life. You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts. You will work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS strategies. Serve as a trusted technical advisor throughout the sales cycle, instilling confidence in prospects by showcasing a deep understanding of both the product and the customer's business needs. Build a strong technical grasp of the Postscript platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases. You’ll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized. As a Solutions Engineering team member, you’ll also help create our solutions engineering playbooks and processes, with ample opportunity for career growth. 

All positions at Postscript are fully remote.

Primary duties

• Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what’s possible 
• Support the sales team in helping prospects understand what they can achieve with Postscript and successfully winning those customers
• Leading technical discovery calls with prospects, offering creative solutions, discussing competitive landscape, and documenting new requests for Postscript’s Product team 
• Work with account executives to prepare demos to showcase advanced capabilities of the Postscript platform and integrations
• Execute the delivery of POCs for customers and prospects that have more complex use cases, collaborating with Postscript’s onboarding and engineering teams as needed
• Offer support and guidance to customers and partners looking to use our APIs for both standardized and custom product integrations
• Creating technical content to show customers how to implement specific use cases or standard methodologies for new features, integrations, etc.
• Provide technical support and troubleshooting assistance to our onboarding and customer support teams. 
• Act as a creative problem solver, developing innovative solutions for unique customer needs
• Collaborate with partners building technical integrations with Postscript, serving as a point of contact to answer questions, provide guidance, and ensure a seamless integration that enhances the customer experience

What We’ll Love About You

• You have at least 3 years as a sales or solutions engineer, support engineer, or related technical experience 
• In lieu of sales/solutions engineering experience, you have 5+ years in technical & revenue-driving, customer-facing roles
• Ecommerce knowledge & past experience required, Shopify ecosystem highly preferred 
• Experience in a revenue-driving, customer-facing role
• You exemplify a “customer first” attitude
• You are technical, comfortable with front end web technologies (JavaScript, CSS, etc) and can create proof of concept product integrations using well documented APIs 
• You are detail oriented, naturally curious, and strive to be an expert in anything you spend time on
• You are a strong cross functional collaborator, with experience working with both GTM and Product/Engineering teams  
• You and an excellent communicator. You have an ability to quickly communicate complex ideas around a technical topic, ideally on the fly, in both remote and in person meetings
• You work well under pressure and can confidently present to both executive and day to day stakeholders at our customer
• Ability to wade through the unknown, comfortable investigating and verifying answers to complex questions and undocumented use cases
• Experience working with enterprise-level customers
• Independence in navigating relationships with cross-functional stakeholders, especially product and engineering teams
• Ability to wade through the unknown, comfortable investigating and verifying answers to complex questions

What You’ll Love About Us

• Salary range of USD $120,000-$136,000 plus variable compensation & significant equity (we do not do geo based salaries)
• Uncapped variable compensation
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever)
• Fun - We’re passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off
• Health, dental, vision insurance

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.