Solutions Engineer

1 big thing: Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ:

• $20M Series A co-led by Glade Brook and Greycroft
• No. 3 on Glassdoor’s Best Places to Work 2024
• Read our reviews on Glassdoor
• 2024 State of Essential Workplace Communications

The role: Our Solutions Engineer will play an integral role driving the vision for Axios HQ.

Go deeper: A Solutions Engineer’s responsibilities are the following:

• Engage with customers in a technical capacity to help them get the most value out of Axios HQ
• Troubleshoot open issues for customers in collaboration with our Account Management team and Engineering team
• Deeply understand the HQ product from a user and engineering perspective
• Triage incoming requests, find workarounds, and identify root causes
• Review and prioritize issues with the engineering team
• Contribute to internal tooling around customer support
• Working hours: 9am-6pm PT

The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills:

• Track record of providing great customer experiences
• Passion for problem-solving
• Highly collaborative attitude and comfortable working with cross-functional colleagues at all levels 
• Strong empathy for user experience 
• Experience with Javascript/TypeScript
• Previous technical experience designing and implementing software solutions is a plus 

Don’t forget: 

• Axios HQ believes in fair and equitable pay. Base salary for this role is in the range of $75,000-$90,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.
• Health insurance (options include 100% paid for individuals, 75% for families)
• Fertility and family planning coverage
• Primary caregiver 12-week paid parental leave
• 401K, plus company match
• Tele-mental health services
• Generous vacation policy, plus company holidays
• Monthly work-from-home stipend
• Company equity
• A commitment to an open, inclusive, and diverse work culture
• Annual learning and development stipend

Equal Opportunity Employer Statement

Axios HQ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios HQ makes hiring decisions based solely on qualifications, merit, and business needs at the time.