Solutions Consulting - Patient Experience

This job may be remote within the United States.

Job Summary

This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities. Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer.

Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Present and articulate HS1 product's strengths, relative to competitors.

May partner with marketing to create content including videos, webinars and presentations.

What you will do

• Spend up to 80% of time performing technical presentations for customers, partners, and prospects.
• Provide consultative technical and sales support for Patient Experience Solutions (PRM / PDG)
• Translate product features into customer insights and value drivers. 
• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption.
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products. 
• Effectively communicate the necessity of required features to Product Management from the customer perspective.
• Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class. 
• Assist Manager, Solutions Consulting Engineers in tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features. 
• Assist with responses and repository of Request for Proposal and Request for Information documents. 
• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions if needed.
• Apply company policies and procedures to resolve a variety of routine and non-routine issues. 
• Attend trade shows and create / deliver presentations at industry events.
• Work on problems of moderate scope and impact where analysis of situations or data requires a review of a variety of factors.
• Analyze possible solutions using standard procedures to solve a range of straightforward problems; may recommend solutions to business challenges.
• Demonstrate good judgment within defined procedures and practices for obtaining solutions.
• Demonstrate a high level of proficiency with customers with a deep understanding of the problems facing the dental practice.
• See and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions.
• Build productive internal/external working relationships.
• Develop professional credibility.

• Typically, 3 or more years of dental industry experience
• Typically, a bachelor’s degree or global equivalent in related discipline
• Dental Software Experience
• Outstanding understanding of dental industry trends
• Excellent verbal and written communication skills
• Great presentation and public speaking skills
• Outstanding independent decision making, analysis and problem-solving skills
• Excellent planning/organizational skills and techniques
• Phenomenal customer service and engagement skills
• Excellent planning, time management, and organizational skills
• Outstanding project management skills, with attention to detail.
• Great people skills and the ability to be personable and professional
• Internal motivation and the ability to meet assigned goals
• Flexibility, and the ability to manage changing priorities and multi-tasking
• Technological savviness and the ability to learn new concepts
• Proficient in Microsoft Office Product Suite, expert with Excel skills including advanced features, DW, Access, Microsoft Word, and Power Point

• Typically a Master's Degree or global equivalent in related discipline
• Prior experience with selling SaaS in a quota carrying role 
   

The posted range for this position is $75,000.00 - $85,000.00 OTE (On Target Earnings). On target earnings includes the annual base pay as well as the anticipated annual variable compensation (commission target), which together represent the expected compensation range for this role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in North Dakota, Hawaii, Puerto Rico, or other US Territories at this time.