Solutions Consultant II

About Us

Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless. 

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world. 

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service. 

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

We’re looking for a Solutions Consultant II to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, whilst ensuring our existing customers maximize value by crafting AI-first strategies to be adopted by their entire organization. In other words, you will be responsible for guiding and supporting customers throughout their entire lifecycle with Ada, from their initial engagement as a prospect, through to implementation and their long-term success with our company and product. Please note this position is based in Vancouver, BC. 

About You

• 2+ years of pre-sales engineering, and/or strategy/management/technology consulting experience.
• Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.)
• Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
• Strong relationship-building skills as you will be required to maintain and develop technical champions across the table. Experience building relationships with VP-level stakeholders is a bonus.
• Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo.
• Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment.
• Generative AI implementation experience will be considered a strong asset.

Outcomes

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses.
• Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO).
• Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy.
• Scope and design integrations into customers' existing technology stack.
• Support pre-sales meeting quarterly revenue goals through closing new business. 
• Support customers through their implementation and going live with our product.
• Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities.
• Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
• Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

The expected salary range for this position is $105,000 to $140,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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