Solutions Architect

FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.

The Role

We're seeking an experienced Solutions Architect to design and implement technical solutions that solve complex business challenges for our largest customers. You'll work closely with product, support, and customer success teams to ensure successful implementation of FURTHER’s platform.

What You’ll Own

Technical Implementation: Partner with CSMs to ensure customers experience a smooth technical implementation.

Customer Support and Troubleshooting: Serve as the technical escalation point for customer issues, providing quick and effective solutions while working closely with our engineering and broader support teams.

Technical Project Management: Plan, execute, and manage technical projects for customers, ensuring that timelines and customer expectations are met.

Cross-Functional Collaboration: You will work closely with the product team to influence the roadmap based on customer needs, while supporting the customer success team with technical escalations and guiding the implementation team on best practices and solution design to ensure seamless delivery.

What You’ll Bring

Experience: 3+ years experience as a Solutions Architect or a customer-facing technical role such as Customer Success Engineer, Solutions Engineer, Support Engineer, or Technical Account Manager.

Customer-Centric Mindset: A genuine passion for helping customers achieve their goals.

Technical Proficiency: Experience with cloud-based platforms, APIs, scripting languages like Javascript, Python, databases, and general understanding of how the modern internet works. Ability to troubleshoot and resolve complex technical issues.

Solution Design: Proven track record of architecting and delivering innovative solutions for clients, focusing on scalability, efficiency, and user experience. Ability to translate complex business needs into technical specifications, ensuring alignment with organizational goals.

Project Management Skills: Experience in managing technical projects, setting expectations, and adhering to deadlines.

Communication Skills: Exceptional written and verbal communication skills with the ability to translate complex technical concepts for a non-technical audience. Proven ability to build rapport and trust with clients, ensuring effective collaboration throughout the project lifecycle.

Bonus Points

Experience in healthcare or senior care industry

Bachelor’s degree in a relevant technical field or equivalent experience.

Experience with project management tools (e.g., Asana, Trello, or similar).

Our openings span more than one career level. The target salary for this role is around $120,000 USD.

The provided salary depends on many factors, such as work experience and transferable skills, business needs and impact, and market demands.

• Comprehensive benefits package, including health insurance, retirement plans, and more.

• Opportunities for professional development and career advancement.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.