Solutions Architect

Hi, I'm James Walsh, Director of Solutions at Customer.io!

We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.

As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical resource and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.

To get there, you'll need an understanding of the customer's concerns, pain points, and desires. The team will rely on you for your support and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.

Some things you'll do...

• Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for customer use cases
• Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
• Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
• Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
• Creating collateral, documentation, and other technical sales materials as needed
• 75% of your time will be spent working on deals
• 25% of your time spent will be creating collateral and documentation for the team

We're looking for someone with...

• Baseline Requirement: 4+ years of experience in roles that require technical expertise, customer interaction, and problem-solving skills.
• Acceptable Profiles: We are open to candidates who have:
  • Sales Experience: Background in sales with a demonstrated technical aptitude and the ability to learn and convey complex technical concepts.
  • Marketing Automation: Experience working with marketing automation platforms, preferably within a SaaS environment.
  • …