Solutions Architect, Integrations - US CA Remote

Ready to be a Titan?

The ideal Solutions Architect (SA) must be a hungry self-starter with a proven track record in sales, technical solution design, presentation, and delivery. They must enjoy leveraging their creativity to extend ServiceTitan’s capabilities via integrations and workflow automation solutions. Must be able to explain complex information and concepts in simple-to-understand and practical business contexts.  The candidate will be organized and analytical, able to eliminate sales and implementation obstacles through creative and adaptive approaches. Must possess strong presentation skills and be able to communicate professionally verbally and in written communication to internal and external stakeholders. They must be a ‘connector’ consulting stakeholders across Revenue, R&D, Business Development, Professional Services, and Customer Success. 

What you'll do:

• Partner with the Enterprise Sales team to support complex sales cycles by designing and presenting custom integration and workflow automation solutions based on a solid understanding of the client’s business processes, workflows, and technical requirements

• Analyze and provide objective feedback for Account Executives and Solutions Engineers if customers are compatible with the recommended product, features, integrations, and/or custom solution

• Support the implementation team on solution delivery and help address client escalations

• Create clear documentation of technical solutions, including integration design patterns, workflow automation configuration setup, and approach for delivery to the customer and internal customer success teams

• Maintain and update documentation supporting technical solutions that work around or extend current product capabilities. Ensure documents are publicly accessible to all relevant parties

• Reposition customer objections by providing creative workflow solutions based on a deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition

• Consult Business Development team on best practice integration patterns and API questions, helping scale our integration marketplace offering

• Respond to functional and technical elements of RFIs/RFPs

• Collaborate with R&D teams to share insights from the field on enhancements to our APIs and other relevant functionality to improve customer experience and outcomes

• Document product gap data and share it with key stakeholders in R&D 

• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

What you'll need:

• 4-6 years experience in a Solutions Engineering or Architect Type Role

• Experience building, delivering, and maintaining Integrations 

• Strong knowledge of APIs and Integration Patterns

• Strong knowledge of Workflow Automation Tooling

• Proven track record of success at previous companies

• Experience and familiarity with our products and line of business a plus

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $130,000 USD - $148,000 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. Apply