Solutions Account Manager, Adobe Commerce

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As an Account Manager at Adobe, you will provide focus on Adobe’s Commerce solution by managing a portfolio of customers in the Enterprise space. In addition, you can expect to be working very closely with the respective Account Executives, Marketing, Consulting, and Renewals Specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team.

What you will do

• Actively manage the success of a portfolio of assigned Adobe Commerce customers in the Enterprise space.
• Be the default relationship owner between Adobe and experience business in the account. 
• Be responsible for retention, development, and up-selling of focused accounts.
• Close renewal and expansion business on a monthly basis, meeting or exceeding your quarterly and annual quota objectives.
• Engage Customers in regular business reviews to ensure adoption, marketing maturity advancement, and during customer concerns to drive rapid resolution.
• Establish and grow relationships with executive sponsors and decision makers.
• Acquire and maintain a working knowledge of the complete capabilities of Adobe's Experience Cloud solutions. 

What you'll need to succeed

• A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company.
• You have experience and abilities in customer success as well as retention/renewal, upsell, and general sales. 
• You have solid executive presence. You are comfortable talking to a Fortune 100 CFO, CEO, CDO, CIO, or CTO. 
• Deep understanding of Adobe Commerce or similar ecommerce solutions.
• You have experience developing strategies on assigned accounts to fully …