ServiceNow Transformation Lead- (Hybrid)

Job Description

This position requires a talented leader for the ServiceNow Transformation Lead with responsibility to drive consistent program/project management with a focus on stakeholder management and end to end organizational change management for the Enterprise Services – Digital Enablement Value Team. In addition, this role will facilitate innovation engagements supporting exposure of the organization to opportunities to enhance how we work.  This position will lead a team of scrum master's and project managers to deliver high value new capabilities to the enterprise.  This position will report to the Director of the Transformation and Data Foundation Function.

 

As the ServiceNow Transformation Lead, the successful candidate will have responsibility partner with the product managers and business stakeholders to develop business as well as technical roadmaps for the platform capabilities. They will play a crucial role in driving the delivery success and value management realization for the platform and collaborate closely with cross-functional teams to develop and execute strategies that maximize product adoption through innovative business capability enablement.

 

Specific responsibilities include (but are not exclusive to):

Lead and mentor team, promoting high performance and accountability.

Oversee Agile planning for optimizing product model execution and adoption.

Oversee the creation of Program and project management collateral, campaigns, and events to drive product adoption.

Support engagement Business and IT leadership sharing ServiceNow capabilities that provide solutions and opportunities for existing challenges

 

Candidate Profile

The ideal candidate has strong experience in ServiceNow program management,  and the life science business. (S)he will possess a balance between strong strategic and delivery experience to be able to lead and problem-solve across a wide variety of project, product, design, development and related topics. A driven, hands-on, and energetic personality, (s)he will be a natural self-starter with a focused approach to problem solving and a willingness to roll their sleeves up to achieve their objectives.

The role may require regional and international travel up to 10% of the time.

Key Capabilities

• Fosters collaboration - Creates a pervasive attitude within own team/unit that everyone’s work is important and that differences in opinion are valued

• Demonstrates ethics and integrity - Makes the right decision when own principles or values are tested by external/internal pressures. Places broader organizational interests above own or team interests. Clearly models ethical behavior in both speech and actions

• Drives Results - Effectively communicates strategic priorities. Encourages teams not to stop until the project(s) are realized. Demonstrates substantial business acumen, savvy and political skill when executing strategic initiatives. Leading without authority.

• Focuses on Customers - Makes a focus on customer/stakeholder needs a cornerstone of his/her vision. Establishes long-term, strategic relationships or partnerships with key internal stakeholders, customers or with external organizations. Demonstrates the willingness to appropriately trade off short-term wins for long-term customer benefits and relationships. Spends personal time understanding the evolving needs of our customers.

Personal Skills and Characteristics

• Strategic and analytical thinker with practical, hands on approach to solving problems

• Structured thinker who can inform and influence at senior levels and build consensus through rigorous analysis and clear communication

• Excellent leadership, listening, communication and people skills to motivate and develop a multidisciplinary team, coupled with an ability to build and maintain a strong network on an international basis

• Innovative and energetic individual with positive mindset and “can-do” mentality as well as the entrepreneurial mindset to take appropriate and calculated risks to advance the business objectives

• Collaborative leadership style that demonstrates confidence, assertiveness, sound judgment and a straightforward tenor to interpersonal relationships

• Great communication, analytical, problem-solving, negotiation and interpersonal skills with an ability to engage with multiple internal and external stakeholders including customer organizations and third parties.

Education:

• Bachelor’s degree in computer science, engineering, or a related field.

Required:

• 5+ year's experience in Strategy in the ServiceNow Platform

• Proven track record of success in global program leadership roles

• Extensive experience in developing and executing program and product management strategies that drive product adoption.

• Exceptional leadership and team management skills, with the ability to inspire and motivate cross-functional teams.

Travel Requirements:

• This role requires approximately 10% international travel to support global business operations and customer engagement.

#ITRMS

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
 

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$135,500.00 - $213,400.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Data Engineering, Data Visualization, Design Applications, ServiceNow Platform, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

Preferred Skills:

Job Posting End Date:

10/25/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Apply