Service Delivery Manager
California Southern, US Offsite
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
Enterprise Channel & Sales Operations focuses on developing and implementing an impactful and effective partner experience including program, tools and processes conducted when doing business with Motorola Solutions. As a result, this enables sales to achieve their short and long-term objectives. These relate to channel sales revenues, profit and market penetration.
Job Description
This role is responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI’s role in providing additional services for the customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to:
Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are meet both internally and with the customer
Procure and coordinate any internal resources that maybe needed
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Experience
Experience with Motorola communication systems
Understanding of two way radio communication products, systems and services
Must have hands on experience with Motorola P25 7.X systems, networking, RF systems
Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI
Able to solve complex problems and situations
Must be a self motivated team player able to work effectively with general guidance toward objectives
Technology:
Strong working knowledge of Motorola radio systems and their application by customers.
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Hybrid role None Offsite
Benefits/Perks401(k) with company match 9 Paid Holidays Employee stock purchase plan Generous paid time off Generous Paid Time Off Packages Hybrid work Incentive Bonus Plans Medical, Dental, & Vision benefits Paid holidays Paid Parental & Family Leave Paid Time Off Paid Time Off Packages Stock Purchase Plan
Tasks- Maintenance
- Management
Access Control AI Channel sales Communication Compliance Interpersonal Communication Networking Networks Presentation Public safety RF RF systems Sales Security Video Security Wired/wireless communication systems
EducationBusiness Communications Wireless
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9