Senior Training & Development Manager

About the team

The Enhanced Markets Partner Management team at Zillow is dedicated to building and running the support strategy and resources for Flex Partners via the Growth Advisor (GA), including Sales Operations priorities. Our team focuses on agent adoption strategy for technology and best practices for the Integrated Transaction. We aim to build and reinforce our agent relationships through In-Market Engagement, Go-To-Market (GTM) strategies, Activation, and Impact, ensuring exceptional experiences for all involved. Our mission is to provide our Enhanced Markets partners with the coaching, training, resources, and transparency needed to be successful, thereby fostering a strong and trusting partnership.

About the role

As a Senior Training & Development Manager within the Enhanced Markets Partner Management team, you will play a pivotal role in shaping and executing our support strategy and resources for Flex Partners through the Growth Advisor (GA) program, including Sales Operations priorities. Your primary objective will be to drive agent adoption of technology and best practices for the Integrated Transaction, ensuring both our partners and Growth Advisors are equipped with the knowledge and tools they need to succeed.

Responsibilities include:

• Demonstrate expertise in guiding high-level discussions, asking probing questions, and demonstrating active listening to drive deeper engagement

• Maintain a comprehensive understanding of Zillow and the Flex programs, products & services, stay abreast of industry trends and develop expertise in specific areas to contribute to the organization's strategic goals

• Understand and retain the content for numerous courses and manage a library of complex content

• Utilize virtual training platforms, Google Suite tools, and other online collaboration software to create interactive and impactful training experiences

• Provide leadership and mentorship to junior trainers, fostering a culture of continuous improvement and professional development

• Collaborate with the Training & Development Manager and other roles within the business to determine priorities, and develop and execute strategic training plans that align with organizational goals and drive partner success

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $97,400.00 - $155,600.00 Annually. This base pay range is specific to …