Senior Technical Training Developer - Remote

The Senior Technical Training Senior Advisor - Developer is a member of the Enterprise Compliance Design team.

This position leads the design and creation of engaging learning experiences for enterprise-wide compliance training.  The ideal candidate will translate complex regulatory knowledge to clear learning outcomes and produce simple, effective solutions that require application of adult learning theory and rapid design methods.  The role involves developing e-learning modules, providing graphic design support, and creating additional learning resources to enhance the learning experience for our legally required learning courses.

The Technical Training Senior Advisor - Developer works closely with business partners, subject matter experts, external vendors, and other stakeholders across the organizational to develop the strategy for courses and well as ensure the content is accurate, relevant, and aligned with organizational objectives.

Key Responsibilities:

Consultation:

• Directs or performs the needs analysis, design, development, and implementation of training materials, programs and interventions.

• Works with subject matter experts, Learning Consultants, or leaders to gather and validate content.

• Drives thought leadership in instructional design process with the ability to design innovative and creative solutions matched to business and learning needs of the organization.

• Manages external vendor relationships that provide learning development services, ensuring the quality and alignment of training programs with organizational needs, monitoring performance, and fostering collaborative partnerships to optimize the learning experience.

Design and Development:

• Creates, updates, and maintains enterprise compliance learning solutions, and all accompanying documentation and analytics, at all phases of their lifecycle.

• Develops interactive and engaging e-learning modules using authoring tools such as Articulate 360 Suite of authoring tools (i.e., Storyline, Rise, etc.).

• Supplements eLearning modules with multimedia assets using tools such as Camtasia, Premiere Pro, Vyond, Photoshop, and similar.

• Ensures all learning materials are accessible (i.e., WCAG 2.1 Level A) and comply with SCORM publishing standards.

• Creates visually appealing designs in line with brand guidelines for a variety of media formats including online assets, business presentations, and print materials.

• Develops instructional materials, including course outlines, lesson plans, and assessments.

• Applies advanced adult learning theories to design and develop practical, application-based learning.

• Builds wireframes and uses rapid prototyping to emulate the end-to-end learning experience.

• Develops visual and interactive components to create a consistent experience across a variety of learning topics.

• Delivers leading-edge solutions. Partners with the Enterprise Learning Enablement team to explore new technologies that drive the learning agenda forward.

• Strong interpersonal and communication skills, both visual, oral and written form, including the ability to deliver engaging presentations to all audiences, including business leaders. 

Collaboration:

• Collaborates and shares best practices on company-wide learning strategies with the organization and plays an active role in the Learning Excellence Community (LEC).

• Serves as a mentor to Technical Training Advisors and Lead Analysts to help build skills and team engagement.

Evaluation and Improvement:

• Evaluates the effectiveness of training programs through feedback, assessments, and performance metrics.

• Continuously improves learning based on learner feedback and technological advancements.

Project Management:

• Manages medium to large scale projects that have high visibility within organization.

• Leads multiple project teams simultaneously and documents the progress of those projects, ensuring on-time delivery of the Annual Required Training bundle.

• Communicates project status and updates to project team members.

Qualifications:

• Bachelor’s or master’s degree in Instructional Design, Educational Technology, or a related field.

• At least 8 years of instructional design and / or knowledge management experience with all levels of the organization including executive and senior leaders. 

• At least 8 years instructional design experience with hands-on experience developing e-learning modules. (developing Compliance courses, a plus). 

• At least 3 years of project management experience (AGILE methodology a plus).

• At least 1 year partnering with the design vendors to execute upon the approved design and development of e-learning courses. 

• Self-directed, can make progress with limited information or direction and can be agile and flexible.

• Must be detail oriented and have strong relationship building, organizational, and problem-solving skills.

• Deep understanding of the ADDIE model with the ability to support agile methodologies to accelerate learning development and implementation.

• Demonstrate knowledge of human behavior, adult learning program delivery, organization development theory and practice as well as working knowledge of all facets of training assessment, design, delivery, implementation, and enforcement.

• Strong interpersonal and communication skills, both visual, oral and written form, including the ability to deliver engaging presentations to all audiences, including business leaders.

• Ability to work independently, make effective decisions, and coordinate tasks while managing and balancing multiple, highly visible projects simultaneously.

• Track record of demonstrating critical thinking and leveraging information/data to inform decisions, improvements, and next steps.

• Ability to influence without authority and drive for results. Previous experience with communications and project management a plus.

• Demonstrated focus on continuous self-learning and exploring new trends, strategies, and practices in the talent development field.

• Demonstrated knowledge of eLearning authoring tools (Vyond, Adobe Creative Cloud Suite, and Articulate 360) and SCORM publishing standards.

• Strong graphic design and layout skills using design software.

• Proficiency with Vyond, Wellsaid, and multi-media editing software, such as Premier Pro, Camtasia, and similar.

• Knowledge of HTML, Learning Management Systems (LMS), Learning Experience Platform (LXP), and Wrike project management software preferred.

• Proficient with MS365 Office Suite, OneDrive, and Sharepoint.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 97,000 - 161,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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