Senior Technical Program Manager (Remote, United States)

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

• Manage cross-organization programs, projects, integrations and migration efforts of varying scale.
• Establish a work plan and staffing for initiative activities, managing expectations, scope creep and impacts to timelines; identify and track dependencies and opportunities for optimization and application rationalization; proactively identify problems and recommend solutions before they become blockers.
• Planning and execution of activities and aligning resources to ensure that cost, time, and quality goals are met. 
• Deliver communications around goals, status, risks and impact with the ability to adapt content to your audience.
• Perform risk assessments and implement mitigation plans.
• Document, monitor and communicate assumptions and decisions made. 
• Provide leadership and motivation to team members throughout the initiative life cycle and confer with resources to outline a work plan.
• Ensure that requirements, use cases and acceptance criteria are prioritized, clearly defined in Jira stories and dependencies at the application and integration level are identified.
• Assist in prioritizing stories in sprints to align with project and sprint goals. 
• Coordinate or compile the reporting of metrics to measure the success of meeting work effort and company goals. 
• In cases where vendors are included in projects, collaborate on aligning and managing the progress of activities. 
• Identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated. 
• Ensure that data governance approval processes, Business Systems controls, and best practices are being followed.
• Identify post-deployment tasks and issues, transitioning application administration to the support team and conducting post-mortems.
• Standardize project documentation as templates and maintaining documents, deliverables, issues, and risks on a centralized site. 

This is a stand alone position that candidates will be required to work EST hours. 
Candidates who live within a 45 mile radius of Waltham, MA/Detroit, MI/Denver, CO/Mountain View, CA will be required to work hybrid out of our offices. 

Qualifications

Minimum Requirements: 

• 10+ years of demonstrated end-to-end project and/or program management experience with large-scale implementations of projects/programs utilizing industry standard development and service delivery methodologies and multiple full system development life cycles from initiation through post implementation utilizing Software Development methodologies such as Agile.
• HS Diploma or GED required.

Preferred Requirements: 

• BA in an IT-related discipline or Business Management preferred. 
• SaaS or software company experience required.
• 5+ years of IT experience, with sensitivity and commitment to business problem solving.
• 5+ years of Business Unit or Business Unit-facing experience.
• Exceptional communication, organizational, problem-solving, and interpersonal skills that promote teamwork and collaboration. 
• Proficiency with MS Office, Confluence and JIRA.
• Expertise in setting and managing stakeholder expectations.
• Effective influencing and negotiating skills in an environment where this role may not directly control resources.
• Ability to work in a fast-paced environment and adapt to frequent change. 
• Current PMP/CSM/PMI-ACP or equivalent certification. 
• Familiarity with Salesforce, NetSuite and SuccessFactors.
• Ability to quantify project/program success with cost and data related metrics. 
• Excellent analytical and problem-solving skills. 
• Ability to advocate a creative atmosphere, facilitate productive meetings, and envision a final product and user adoption early in the design and/or development process. 
• Ability to develop cooperative relationships to achieve results through a win-win relationship. 
• Ability to establish alliances with other departments and organizations by recognizing dependencies. 
• Ability to identify project risks by defining risk strategies and developing the risk management plan. 
• Participates as part of a team, understanding the various work styles of others and their roles on the team. Demonstrates enthusiasm and commitment to the goals and objectives of the team. Seeks help from other team members as appropriate. 

Additional Information

• Dynatrace is a leader in unified observability and security. 
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. 
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. 
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

DOE, salary $140K - $160K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. 

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.